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EasyJet - 4

Old 25th Oct 2013, 21:10
  #3481 (permalink)  
 
Join Date: Apr 2007
Location: Hampshire
Posts: 96
Why on earth do people queue at the gate now that easyjet have allocated seating?? Surely the idea of that was to stop the cattle stampede to be the first on to get the best seats?! And its not just punters with enormous carry ons who want to ensure there is space in the overheads, it seems that nearly everyone still queues, it must be our british love of queueing, if there is a queue, join it, if there isnt a queue, form one.. There is a seat for everyone and it aint going to take off until the last person has boarded! And on the subject of enormous carry ons, why do easyjet not enforce the size and weight restrictions? Some of the suitcases people carry on now barely fit in the overheads, and then they have the cheek to ask if you can help lift it up for them! You pack it, you rack it sister.
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Old 25th Oct 2013, 21:50
  #3482 (permalink)  
 
Join Date: Nov 2008
Location: Exit stage right.
Posts: 288
Why on earth do people queue at the gate now that easyjet have allocated seating?? Surely the idea of that was to stop the cattle stampede to be the first on to get the best seats?!
Herd Mentality
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Old 26th Oct 2013, 06:37
  #3483 (permalink)  
 
Join Date: Oct 2011
Location: United Kingdom
Age: 37
Posts: 701
Just watched a FR flight turn on to stand. AS it was doing so an announcement was made for Priority Q and reserved seat pax to board. So absolutely not an easyJet only issue.
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Old 26th Oct 2013, 08:56
  #3484 (permalink)  
 
Join Date: May 2008
Location: Darkest Surrey
Age: 65
Posts: 41
Stampede at the gate

My 10 penny'th on this, - Selfish I know, bigoted - probably, neurotic - certainly; -
I am not as young as I used to be, like everyone, I do not like stress/hassle/queuing etc, the worst part of flying is the boarding process, so my reasoning is, get on first (few people in front of me to block the aisle, seats, or just irritate me), put my hand luggage in overhead or on floor, get into my seat with reading material, watch everyone, else board, hope that whoever is due to sit next to me isn't fat/loud/very young/smells of alcohol, stale tobacco or worse.
Having tried every conceivable seat on a short haul plane, I usually opt for the rearmost seats (no one behind you) Easyjet the exception as no window.
From this point on it is usually fairly painless, (unless Ryanair, where your ears are assaulted by loud audio ads).
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Old 26th Oct 2013, 09:15
  #3485 (permalink)  
 
Join Date: May 2008
Location: 24,000 feet and climbing
Posts: 83
Stampede at the Gate

I first noticed this years ago while travelling in the US, and while there was still assigned seating. The only thing I could think of was it was an attempt to secure a place for the vast array of hand luggage that was going onboard. I don't know if it's still that way over there, but perhaps the idea spread beyond US borders. The only other reason I can think of is habit borne of LCC boarding practices. I agree it has made boarding genuinely unpleasant so much of the time.
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Old 26th Oct 2013, 19:05
  #3486 (permalink)  
 
Join Date: Nov 2008
Location: Exit stage right.
Posts: 288
I first noticed this years ago while travelling in the US, and while there was still assigned seating. The only thing I could think of was it was an attempt to secure a place for the vast array of hand luggage that was going onboard. I don't know if it's still that way over there, but perhaps the idea spread beyond US borders.
Remember flying from Washington DC to Chicago about 14-15 years ago and they started announcing whom should come forward, FF Platinum plus, FF Diamond, FF Gold, FF Silver, FF from Partner airlines etc etc..............they all boarded by whatever FF class they had.
Ultimately it was just myself and a young lady left after all FFliers had boarded

We were called forward and the two of us looked around and asked you sure you got all your FFliers.........fit of giggling hit the 2 desk people.
They said its always this way as taxpayers pay their fares, you have to read out every single one as someone will get upset, this being Washington.

They tickets were taken off both of us and they said well neither of you are FFliers with us but seems we have some upgrades, introduce yourselves as you both just got upgraded.

Of course when boarded there was no space in overheads as people down the plane seem to always want to leave their bags as close to front as possible..........seems a US thing though.
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Old 26th Oct 2013, 22:45
  #3487 (permalink)  
 
Join Date: Jul 2006
Location: Oh Cavey
Posts: 270
I've just flown on 5 us domestic flights on delta and American in the last two weeks and can confirm that boarding is still a nightmare.
There are 5 different boarding groups on Delta and 6 on American. Everyone in the everyday coach class which is last to board blocks the boarding gate even though they have allocated seats. It's all because no one wants to be the last one on and have their hand luggage at the other end of the cabin or worse in the hold.

European airlines are developing the same problems, the root cause of which is because of charging for a hold bag.

Saying that has anyone ever tried boarding a flight from The Middle East to India/Bangladesh & vice versa ... Some people queue at the check in / boarding gate for hours
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Old 26th Oct 2013, 22:57
  #3488 (permalink)  
 
Join Date: Nov 2008
Location: Exit stage right.
Posts: 288
Saying that has anyone ever tried boarding a flight from The Middle East to India/Bangladesh & vice versa ... Some people queue at the check in / boarding gate for hours
Is that not caused by an ........er alledgedwillingness of airline employees to sell on seats already booked to people turning up with wads of cash or to friends of senior employees within the company.
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Old 27th Oct 2013, 13:26
  #3489 (permalink)  
 
Join Date: Jan 2005
Location: UK North
Posts: 108
Hundredpercentplease, I'm so pleased that someone who appears to have influence at EZY has joined the debate.

First though, may I please diffuse the idea that I am trying to inspire an easyJet v Jet2 debate? Yes I do work for Jet2, that much easily detectable in 10 seconds of research, and I have no doubt that overall Jet2 inflicts just as much unfortunate stuff on passengers as any airline. And I have already recognised, right at the top, that you have a really good product at EZY. But why not try and make it even better by utilising a bit of thought and care, both of which cost nothing?

Re Ryanair too, above is a reference to Jet2 v Ryanair OTP. I had made the point that trying to get Ryanair to improve its treatment of passengers would be a waste of time. Well, since I wrote that, I've read that MOL suddenly wants Ryanair to move towards warm and cuddly.

Could it be that the LCC's are suddenly in a race to give people not just a good price, but care and quality too?!

Hundredpercentplease, thank you, and later on I'll respond to your specific points.

Last edited by pilothouse; 27th Oct 2013 at 13:28.
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Old 27th Oct 2013, 15:07
  #3490 (permalink)  
 
Join Date: Aug 2013
Location: London
Posts: 829
Scandinavia

I'm intrigued why easyJet hasn't done more to target the Scandinavian market from at least one of its London bases, other than its flights to Copenhagen? Is it because BA, SAS & Norwegian are just too dominant?
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Old 27th Oct 2013, 15:11
  #3491 (permalink)  
 
Join Date: Sep 2002
Location: Manchester
Posts: 1,106
I would speculate that it is because they anticipate higher profits from dedicating their finite resources to less saturated markets.
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Old 27th Oct 2013, 15:40
  #3492 (permalink)  
 
Join Date: Feb 2013
Location: Surrey
Age: 33
Posts: 158
The BGO route rarely hits the triple figures. They tried Gothenburg and Helsinki but again they were never popular. But saying that, I walk past the DY gates everyday and they are heaving. It's strange.
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Old 27th Oct 2013, 15:53
  #3493 (permalink)  
 
Join Date: Jun 2011
Location: London, UK & Europe
Posts: 2
People in Scandinavia tend to support their own more than other carriers. The UK has limited services outside DY and SAS, Ryanair have very small presence form UK bedsides STN and EDI. Outside the main cities Ryanair have low presence and its going South to the med. As you say DY is doing great and SAS do well to.

It's probably the hardest area of Europe for many carriers to crack with limited opportunity to get a share of the market and going head to head with DY and SAS makes it harder.

Last edited by j636; 27th Oct 2013 at 15:55.
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Old 27th Oct 2013, 17:56
  #3494 (permalink)  
 
Join Date: Jan 2005
Location: UK North
Posts: 108
Hundredpercentplease,

I cannot comment on airline influence over airports, that would seem to be your area of expertise. Anecdotal evidence suggests that some airlines used to use nasty threats, others to blatant bribes, but I doubt if these work any more.

I was indeed referring repeatedly to our passengers' compulsion to join a queue at every opportunity, but I am not criticising them. I am simply amazed at their tolerance. They would seem to be their own worst enemies in this respect. But even if they are willing, surely queueing is still best avoided. Do you really want them to go home and tell all their friends that all you ever do with easyJet is to queue?

I don't think it's respectful to reckon that if your average passenger travels only once a year, that he can put up anything - we are humans, not parcels! And how about your frequent flyers, how can they tolerate this treatment and remain loyal? Simply because they have little choice?

Where has this queueing compulsion come from? Since the birth of the LCC, passengers have had to compete with each other and airlines have exploited this to achieve rapid boarding. Then along came allocated seating and turnrounds started to drag. Now we have a easyJet's revised handbaggage policy, which again pitches passenger against passenger. We return to competition and queues. Quite simply, queueing at every opportunity has become an infectious disease. The likes of easyJet have created it, maybe now it's time to take the lead in stamping it out?

Just because people are ready and willing to join a queue, I don't think it is right to exploit someone's wish to be at the front of a queue in order to send them down an airbridge to stand for half an hour before boarding. There is a post above from an elderly person who tries to get aboard first, simply to get settled down early and avoid any complication from boarding later. I think that it is callous that this person's wish to do so is taken advantage of.

Reference is made above to the no-shows, and that assembling people downstream of the passport and final boarding pass check finalises the loadsheet. Well, from my experience of Jet2 at Manchester, we do not know the final passenger figure until they have actually boarded. The loadsheet is based on passengers who have checked in bags, plus internet no-baggage check-ins. Inevitably a couple of the latter fail to turn up and it takes less than a minute to LMC them, hardly a nuisance. It is completely unnecessary to corral passengers so far in advance simply to finalise the passenger load.

Finally, the queues that the crew can apologise for. When I arrived at Liverpool late on Thursday night, there was not one word from the crew about the 15 minute delay in disembarkation.

The classic is of course the coachful of sardined passengers that arrive too early at the bottom of the steps, usually in the blazing midday heat. It has been sent in anticipation of the cabin being ready and the passengers almost die of stress and heatstroke while waiting. This happens because the handling agent is petrified of sending the coach too late. Resources are always scarce so they send the coach as soon as they can get hold of it, for fear of losing it. The passengers board exhausted and spitting with rage. However, a good PA of explanation can save the day - but how often does this happen?

Maybe it is the lowest level of handling agent that is causing all this queueing. They are so terrified of being disciplined for a failed OTP that they will happily send passengers to hell and back to achieve an OTP. If this is the case, then the pressure under which handling agents work needs a complete rethink. They might be creating queueing by their actions but it is the policies under which they work that are truly responsible, and ultimately these come from the very tops of the airlines.

Last edited by pilothouse; 27th Oct 2013 at 18:11.
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Old 27th Oct 2013, 19:03
  #3495 (permalink)  
 
Join Date: Mar 2013
Location: UK
Age: 51
Posts: 1,128
is that the UK regional expansion from EZY over for next season or is there any more to come ?
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Old 27th Oct 2013, 20:24
  #3496 (permalink)  
 
Join Date: Apr 2006
Location: Prestwick, Scotland
Posts: 180
hundredpercentplease
If you do work for easyJet perhaps you could consider the following:-
EZY6918 25th Oct Basel to EDI. Aircraft arrives Basel 30 minutes late. Gate staff start people queueing before aircraft on stand. The passengers did not start it, the gate agents did. Maybe to get flight turned round quicker, understandably. Did I hear the Captain say reason for delay was ground handling at EDI before departure ? Anyway, we board. Because we're late we have to take another 30 minute delay awaiting a slot. Depart 1 hour late.
Arrive EDI. No groundstaff. We wait onboard 15 minutes for ground staff to bother to show up. Menzies on steps, so Menzies handling ? So why don't you get a handler who is prepared to meet aircraft on arrival ? Remember the aircraft was late out of EDI to begin with. Or with-hold payment ? On EDI thread another says it's an 'Edinburgh thing'. Then into UKBA. Too small for purpose, too few staff even though all desks staffed, too long a queue. Bad experience for our foreign visitors, and me. BTW, your aircraft is now running 1 hour 15 minutes late at least due the compounding of 3 delays. An unsatisfactory arrival experience, which is what one remembers rather than the satisfactory flight itself.
So, get EDI handing sorted out, avoid missing slots, avoid 'making up time' enroute thus flying at a more expensive Cost Index and burning your profit, and avoid having your Captain PA that he is embarrassed. Over to you ?
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Old 27th Oct 2013, 20:33
  #3497 (permalink)  
 
Join Date: Jul 2006
Location: Ballymena
Posts: 1,304
Maybe it is what they are used to after years of un-allocated seating. I find that I cannot hang around to the end to board as luggage in the cabin is now a real problem. All the LCC flights I have taken recently, 6, all have had problems with too much luggage in the cabin. Not all with Ezy. This is now a real issue as pax try to avoid the huge fees charged to check in a bag.

TB
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Old 27th Oct 2013, 22:35
  #3498 (permalink)  
 
Join Date: Sep 1999
Location: Manchester
Posts: 1,292
What would encourage me to fly EZY again ?
  • Sensible baggage charges
  • No "boarding" until aircraft is on gate & ready

Let me know when you've sorted it.
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Old 27th Oct 2013, 22:44
  #3499 (permalink)  
 
Join Date: Feb 2005
Location: 35,000ft
Posts: 872
You do realise that you don't have to join the heard and queue? You have a seat number so why would you?
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Old 27th Oct 2013, 22:55
  #3500 (permalink)  
 
Join Date: Jan 2005
Location: UK North
Posts: 108
Because, pamann, what was a seat fight has now become a cabin baggage fight. Anything to make passengers move fast and keep the turnrounds short.

Plus herd instinct, plus habit.

Plus often you just cannot avoid it, because you are forced to join the back of a queue by a closing gate. Try and stay seated upstairs in the corridor at AMS and you will be barred as the gate closes, so at STD-30 you have no option but to move on and join the standing throng.
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