FlyBe - 6
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Originally Posted by Cloud1
If pre-assigned seats cannot be honoured, refunds are granted.
A family member has had seats reassigned four times for trim and had been refused a refund each and every time.
On the plus side, this has finally persuaded her not to fall for this ancillary revenue trap in future.
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If we want to be picky T&Cs state:
Once seats are pre-booked and payment has been made charges are non-refundable. Exceptions to this are a) if the seats are not provided or.....
I would suggest your family members did not actually contact the correct department for a refund or the situation was not as clear cut as it sounds and there was much more to it.
Also if a New Eco or Plus ticket is bought where ASA is included there is no refund as no amount is applied for seats on their own.
Once seats are pre-booked and payment has been made charges are non-refundable. Exceptions to this are a) if the seats are not provided or.....
I would suggest your family members did not actually contact the correct department for a refund or the situation was not as clear cut as it sounds and there was much more to it.
Also if a New Eco or Plus ticket is bought where ASA is included there is no refund as no amount is applied for seats on their own.
Wouldn't it be easier if Flybe simply sorted out the seating problem, which was a source of irritation for their customers? I got absolutely fed up of a 40% load on a Q400 all being shoe-horned into the first two and last four rows and cannot believe that the weight and balance would be materially different if the distribution was slightly more even. The one thing which most passengers like, alongside going on time and arriving with their bag, is to have a seat free next to them. There is no guarantee of getting this if you pay for it, but it strikes me that they could improve their customer perception at a stroke by sorting out the half-assed DCS system and stop the crew from telling passengers that the aircraft is "trim sensitive" which means nothing to your average punter.
Instead of discussing the customer service remedy when it fails (as it frequently does), they'd surely be better fixing the root cause of this issue?
Instead of discussing the customer service remedy when it fails (as it frequently does), they'd surely be better fixing the root cause of this issue?
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The words trim sensitive are used by many as it causes less angst or fear than talking about the aircraft being out of balance or too heavy in certain areas. Passengers are very sensitive to much of the information given out such as tech issues or weather. Sorting the root cause would be the ideal solution but that requires a redesign of the aircraft type or carrying large amounts of ballast in the rear hold which in turn adds to the fuel burn and onto the ticket price. This aircraft is split into four zones and where a spare row is available within the same zone it will be offered by most crew to whom they see most in need, eg mother and baby, oversized pax such as height or a business person in need of space to work.
Often a seat change is required once onboard due to Passengers who No-Show or just not having enough luggage checked in and last minute cargo changes. We as crew do our upmost to keep everyone happy and often offer a free drink to those whom have been affected by a change of seat not as compensation just as a good will gesture from one human being to another, I must stress this is not company policy!
It is a shame so many people have become so unreasonable and objecting so strongly to moving in some cases just one row. Having said that there are many of whom who do remain calm and don't let it bother them.
I do agree from a passenger point of view it doesn't make sense the way we seat people but until we change to another aircraft type this will continue. Happy flying everyone!
Often a seat change is required once onboard due to Passengers who No-Show or just not having enough luggage checked in and last minute cargo changes. We as crew do our upmost to keep everyone happy and often offer a free drink to those whom have been affected by a change of seat not as compensation just as a good will gesture from one human being to another, I must stress this is not company policy!
It is a shame so many people have become so unreasonable and objecting so strongly to moving in some cases just one row. Having said that there are many of whom who do remain calm and don't let it bother them.
I do agree from a passenger point of view it doesn't make sense the way we seat people but until we change to another aircraft type this will continue. Happy flying everyone!
Tabs please !
Does it make sense to sell pre-allocated seating in the knowledge that delivering the product cannot be guaranteed ? Conning pax out of a few quid means the pax won't come back, they tend to have very long memories.
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I have an idea - why doesnt someone contact every single passenger that has pre-assigned their seats to see if they got them.
The reason for this? It will put it in to perspective. We are talking about hundreds of flights, and a couple of you have moans and groans about seat assignment.
Lets move on to something more factual and interesting?
The reason for this? It will put it in to perspective. We are talking about hundreds of flights, and a couple of you have moans and groans about seat assignment.
Lets move on to something more factual and interesting?
Last edited by Cloud1; 24th Aug 2013 at 22:19.
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bmaviscount
No not really, it's just the fact that there's standard procedures across all fleets. In my experience though passengers are usually equally distributed throughout the cabin on the 175 & 195, & you wouldn't want people all at the front or the back on the ejet. The dash is different in that the bags go at the back & so when most people take there bags onboard with them as you would when you have to pay to put them in the hold then there isn't enough weight down the back, hence everyone ends up sitting at the back. Free hold bags on the dash would pretty much solve the problem, but alas I can't see that ever happening.
Regards,
Han.
No not really, it's just the fact that there's standard procedures across all fleets. In my experience though passengers are usually equally distributed throughout the cabin on the 175 & 195, & you wouldn't want people all at the front or the back on the ejet. The dash is different in that the bags go at the back & so when most people take there bags onboard with them as you would when you have to pay to put them in the hold then there isn't enough weight down the back, hence everyone ends up sitting at the back. Free hold bags on the dash would pretty much solve the problem, but alas I can't see that ever happening.
Regards,
Han.
Join Date: Aug 2002
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Here's something interesting.
Charging people habitually for something they don't get and the company havin to sell slots for cash flow. Do you think they might have be linked?
Not getting allocated seats is an operational necessity on occasion, not get seats you paid for with no compensation is just kissing trade goodbye. Other firms seem to handle it so much better.
Charging people habitually for something they don't get and the company havin to sell slots for cash flow. Do you think they might have be linked?
Not getting allocated seats is an operational necessity on occasion, not get seats you paid for with no compensation is just kissing trade goodbye. Other firms seem to handle it so much better.
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Looks like flybe try to play the Ryanair model but it doesnt work on their small aircraft types. I think if Flybe took the passenger friendly model they may win back some passengers but at the moment the flybe experience is not an experience you seek to repeat.
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I think FlyBe are making steps in the right direction. For instance, I notice the option to insure yourself against the £35 change fee for £6 per sector, definitely useful for business travellers.
And on my flights they are always relaxed about people moving to other seats - once the door is shut on the Ejets, and once airborne on the Q400. However, I totally agree that if they are asking people to move, they should be refunding it, charging somebody for a service not delivered isn't cricket.
OK, 2 further recent observations - maybe to keep the discussion ticking along.
1- Why has the share price gone shooting up in the last few week? Obviously this is from a worryingly low level, and still miles below floatation, but 45 -> 75p is not to be sniffed at. Do people think this is just on the back of some vaguely positive economic news, optimisim about the new boss or something else?
2- What is with the long delays waiting for the aircraft to be met at BHX? 15 mins has not been unusual, which is really frustrating when you've landed early. My advice for any FlyBe staff lurking here is that it's unwise for the cabin crew to announce how early you've arrived as you taxi, if most of that gets taken away from me whilst we wait for somebody in a hi-vis vest to wander into view.
And on my flights they are always relaxed about people moving to other seats - once the door is shut on the Ejets, and once airborne on the Q400. However, I totally agree that if they are asking people to move, they should be refunding it, charging somebody for a service not delivered isn't cricket.
OK, 2 further recent observations - maybe to keep the discussion ticking along.
1- Why has the share price gone shooting up in the last few week? Obviously this is from a worryingly low level, and still miles below floatation, but 45 -> 75p is not to be sniffed at. Do people think this is just on the back of some vaguely positive economic news, optimisim about the new boss or something else?
2- What is with the long delays waiting for the aircraft to be met at BHX? 15 mins has not been unusual, which is really frustrating when you've landed early. My advice for any FlyBe staff lurking here is that it's unwise for the cabin crew to announce how early you've arrived as you taxi, if most of that gets taken away from me whilst we wait for somebody in a hi-vis vest to wander into view.
The rise in share price from 46p to 55p coincides with the public announcement of Saad Haamad as the new CEO of Flybe and Jim French moving to non executive chairman.
The day after the boardroom shakeup announcement in early August, the FT had a very positive article saying this new CEO appointment and reshuffle and the moving of "avuncular" (FT's choice of word, not mine) Jim French to another role would be a good thing.
Not sure what caused the sudden rise in share price in mid August though...
The day after the boardroom shakeup announcement in early August, the FT had a very positive article saying this new CEO appointment and reshuffle and the moving of "avuncular" (FT's choice of word, not mine) Jim French to another role would be a good thing.
Not sure what caused the sudden rise in share price in mid August though...
Last edited by davidjohnson6; 27th Aug 2013 at 20:54.
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FR24
FR24
It certainly does give a good indiciation of fleet utilisation although there are some areas where coverage is not so brilliant. South of Exeter and Southampton especially as the "MLAT" format usually only picks the aircraft up from 8000 feet.
I have tracked over 55 flybe aircraft most days and I think their last presentation mentioned increased utilisation and some days there seems to be less wriggle room if there are weather or tech problems.
As for loads the BHX figures for July showed some healthy increases and they even did pretty well on BHX-BHD up against easyjets 13K pax figure on BFS but whether this was at the expense of yields (lower prices) I am not sure.
Is the timetable known for the first 195's to leave the fleet and the new 175's arriving? I heard a rumour that the next three 175's are complete and virtually ready this is only a rumour.
Pete
It certainly does give a good indiciation of fleet utilisation although there are some areas where coverage is not so brilliant. South of Exeter and Southampton especially as the "MLAT" format usually only picks the aircraft up from 8000 feet.
I have tracked over 55 flybe aircraft most days and I think their last presentation mentioned increased utilisation and some days there seems to be less wriggle room if there are weather or tech problems.
As for loads the BHX figures for July showed some healthy increases and they even did pretty well on BHX-BHD up against easyjets 13K pax figure on BFS but whether this was at the expense of yields (lower prices) I am not sure.
Is the timetable known for the first 195's to leave the fleet and the new 175's arriving? I heard a rumour that the next three 175's are complete and virtually ready this is only a rumour.
Pete
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city rumour published my Proactive Investors that IAG would be interested in a take over
Of course, with BE now having a hub at Manchester, maybe that could feed a BA
... no let's stay out of some peoples' Fantasyland.Still a merged airline could have a great name: BA.BE
And if flying into scorching Madrid: Hot BA.BE
And FlyBe aircraft now show up on Flightradar24.
Merged Be and BA
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Thomas Cook and Flybe confirm partnership
Well it seems Thomas Cook has now publically confirmed the partnership today for the 'mini-hub' operation at Manchester.
Flybe will be able to connect customers from it's UK domestic services to and from Manchester onto longhaul flights operated by Thomas Cook Airlines from next summer...
Thomas Cook confirms Flybe partnership
Flybe will be able to connect customers from it's UK domestic services to and from Manchester onto longhaul flights operated by Thomas Cook Airlines from next summer...
Thomas Cook confirms Flybe partnership
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I am of the opinion that some posters on these forums would lose the will to live if they couldn't find something negative to say about any development concerning particular airlines or airports.
V.
V.