Chaos at Terminal 5
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Cyberfriend,
In answer to your query regarding Singapore's new Terminal 3, my sources tell me its opening in January went pretty smoothly but then you'd expect little less. After all, it was an addition to a facility that has few equals among the world's airports. Then there's the tight ship under the helm of the Lee family - how could you miss?
Rockhound
In answer to your query regarding Singapore's new Terminal 3, my sources tell me its opening in January went pretty smoothly but then you'd expect little less. After all, it was an addition to a facility that has few equals among the world's airports. Then there's the tight ship under the helm of the Lee family - how could you miss?
Rockhound
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Kirkwood - Public Enemy Number One
There is a picture of Gareth Kirkwood in today's Daily Mail with the caption underneath "British Airways operations director Gareth Kirkwood is public enemy number one as the Terminal 5 chaos enters its sixth day".
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Is BA now loading bags onto a few trucks to transport them by road to Italy?
Will they then be sorted and redistributed to the correct place, sent by road again or by air?
Are the bags going to the original destination or to the home address of the poor traveller?
If your bag was left at T5 last week and gets shipped to your the original flight destination, chances are that you are now home again, so the bag will need to be sent back to Heathrow, and then back to you, is this correct?
Will they then be sorted and redistributed to the correct place, sent by road again or by air?
Are the bags going to the original destination or to the home address of the poor traveller?
If your bag was left at T5 last week and gets shipped to your the original flight destination, chances are that you are now home again, so the bag will need to be sent back to Heathrow, and then back to you, is this correct?
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Vast Majority
Is the BA PR dept stuck for suitable vocabulary? With the vast majority of flights going (when we know thats not the case) and now in a press association release, BA spokesperson stating;
Clearly this has not been lost on the hacks at the press association who have emphasised the repetative use of VAST. Stickyb I agree with you that this is intended to be misleading for the consumer and commend your dedicate and detailed research into the matter. 
As for VanHorck, what are you going on about? Whilst I am nearly in the ready to retire region, I am far from retired. And when have you ever heard of an aircraft engineer with their own office??? Dingy crewroom yes, plush office no.
'But a BA spokeswoman said it "can't say 100%" all the bags will be sorted in a week, but "the vast majority" would be.'
As for VanHorck, what are you going on about? Whilst I am nearly in the ready to retire region, I am far from retired. And when have you ever heard of an aircraft engineer with their own office??? Dingy crewroom yes, plush office no.
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#952 ...
With hold baggage?
And, BTW ...
How are the lifts and escalators doing now? Any substantive updates?
What's the story on the South Lounge? [post #942] Any further info?
Wife of a colleague travelled out of T5 on Monday and all went well.
And, BTW ...
How are the lifts and escalators doing now? Any substantive updates?
What's the story on the South Lounge? [post #942] Any further info?
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Basil, your colleagues wife was indeed lucky I was due to fly to Frankfurt on Monday. Was sent a text at 2045 Saturday night telling me my flight was canx.
D
D
With hold baggage?
How are the lifts and escalators doing now? Any substantive updates?
What's the story on the South Lounge? [post #942] Any further info?
What's the story on the South Lounge? [post #942] Any further info?
Re allocation of blame which features large in this thread. Since we mention lifts and escalators and lounges; who would be responsible for delivering those in working order
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There is a picture of Gareth Kirkwood in today's Daily Mail with the caption underneath "British Airways operations director Gareth Kirkwood is public enemy number one as the Terminal 5 chaos enters its sixth day".
Willie Walsh: 'The buck stops with me'
( from This is London)
But who is this sitting it out?
Tis our Gareth ( remember that face?)
www.aircargonews.net/article.asp?art_id=1147
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The parking/dumping of vehicles behind soon to depart aircraft IS happening....it's a FACT not a rumour....my better half, along with many of our mates are BA flt deck crew and I have heard of at least 4 instances over the last few days...
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Went all right today...
Just to say I flew BA to Munich (BA0952) out of T5 today with baggage...
T5 business parking almost full - I can see that being a problem later on. But bus transfer quick, and traffice much better!
No problems at check in (I see they are calling them "fast bag drops" - as opposed to the old "bag drops" in T1).
Ten minutes through security (only 3 of 14 machines open) - although they opened one more just as I cleared security, meaning no queue for people just coming through (bit unfair).
If you ignore the shops, it's not a bad place to be, very quiet (in the sense of low noise levels)
Out to the B gates for the flight - even quieter, and not too hot. It's a pity you can't walk out to B and C, and you have to get the shuttle thing. But that's just me - I like to walk as much as I can on the basis I'm about to sit down for a couple of hours...
Left 30 mins late (incoming ATC cited as reason), landed 15 minutes late. Very good crew - thanks if you're reading.
Bags returned in ten minutes at MUC.
So far so good - it'll be interesting to see how things go on the return journey on Friday...
Best Regards,
Atlantean.
T5 business parking almost full - I can see that being a problem later on. But bus transfer quick, and traffice much better!
No problems at check in (I see they are calling them "fast bag drops" - as opposed to the old "bag drops" in T1).
Ten minutes through security (only 3 of 14 machines open) - although they opened one more just as I cleared security, meaning no queue for people just coming through (bit unfair).
If you ignore the shops, it's not a bad place to be, very quiet (in the sense of low noise levels)
Out to the B gates for the flight - even quieter, and not too hot. It's a pity you can't walk out to B and C, and you have to get the shuttle thing. But that's just me - I like to walk as much as I can on the basis I'm about to sit down for a couple of hours...
Left 30 mins late (incoming ATC cited as reason), landed 15 minutes late. Very good crew - thanks if you're reading.
Bags returned in ten minutes at MUC.
So far so good - it'll be interesting to see how things go on the return journey on Friday...
Best Regards,
Atlantean.
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Heathrow Terminal 5 - Reassurance Please
Perhaps some of the many people who have commented in this thread about the Terminal 5 problems, most of which I do not understand, might offer me some genuine reassurance. I am a member of the SLF who wishes simply to go from point A to point B with the minimum of fuss, in reasonable comfort and adequate safety. My knowledge of the air transport industry is little more than my knowledge of the care and feeding of dinosaurs, so it is to the members of this forum that I turn when I have a question about it.
Buying my ticket just a few days before T5 was opened for business, I find that I am due to fly on BA0269 from T5 to Los Angeles on 14th May and back again on 4th June on BA0278 into T5, arriving on 5th June. The reassurance I seek is simply this - is there is a realistic chance that my suitcase and I might complete both journeys together and more or less on time?
My thanks in advance to anybody who can help with this enquiry.
L9172
Buying my ticket just a few days before T5 was opened for business, I find that I am due to fly on BA0269 from T5 to Los Angeles on 14th May and back again on 4th June on BA0278 into T5, arriving on 5th June. The reassurance I seek is simply this - is there is a realistic chance that my suitcase and I might complete both journeys together and more or less on time?
My thanks in advance to anybody who can help with this enquiry.
L9172
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Atlantean 63,
Great to hear of a positive flight expierience from T5. When everything does eventually get bedded in, accompanied with dependable queueing times for check-in and security, I can see the Terminal gaining some very positive feedback from pax.
It will make such a pleasent change from the poor and delapadated facilities elsewhere in LHR and at some of it's London neighbours..T1 domestic comes to mind!
Great to hear of a positive flight expierience from T5. When everything does eventually get bedded in, accompanied with dependable queueing times for check-in and security, I can see the Terminal gaining some very positive feedback from pax.
It will make such a pleasent change from the poor and delapadated facilities elsewhere in LHR and at some of it's London neighbours..T1 domestic comes to mind!
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British Airways pulped thousands of copies of a commemorative edition of its internal newsletter to celebrate the launch of Heathrow Airport's Terminal 5, after it was deemed inappropriate amid the chaos of the launch.
BA News is an internal weekly publication for BA staff, out every Thursday and run by managing editor Ian Lynch. An extra edition was due out last Friday to coincide with the launch of the much-hyped new terminal, but production was dramatically halted half-way through printing.
...
A spokesperson for BA told Press Gazette: “It hadn’t actually finished its print run when the decision was made not to actually produce it. Given the problems for our customers it didn’t seem appropriate at the time.”
...
http://www.pressgazette.co.uk/story....code=40748&c=1
BA News is an internal weekly publication for BA staff, out every Thursday and run by managing editor Ian Lynch. An extra edition was due out last Friday to coincide with the launch of the much-hyped new terminal, but production was dramatically halted half-way through printing.
...
A spokesperson for BA told Press Gazette: “It hadn’t actually finished its print run when the decision was made not to actually produce it. Given the problems for our customers it didn’t seem appropriate at the time.”
...
http://www.pressgazette.co.uk/story....code=40748&c=1
L337:
This is a standard way of deflecting criticism - telling people to put their shoulder to the wheel and shut up. It does however beg the question of how you got yourself into this mess in the first place, which is a legitimate subject of discussion.
And it appears that this mess has been caused by a first class management ****up - even if it's all ironed out in the first week.
Indeed, but the vast majority of BA staff are trying to put it right, not bitching and moaning on PPruNe.
And it appears that this mess has been caused by a first class management ****up - even if it's all ironed out in the first week.
the lunatic fringe
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This is a standard way of deflecting criticism - telling people to put their shoulder to the wheel and shut up
It does however beg the question of how you got yourself into this mess in the first place, which is a legitimate subject of discussion.
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they have still only reduced the 'baggage mountain' (sounds distinctly EU) by just 2000 bags.
Flying TRF, PER, SIN, TRF April 13 to 24. Travel agent came up with SK via BKK and one night there going down under or BA via LHR T5&T4 up and down.
And my decision was?
Per
And my decision was?
Per