FlyBE - 5
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The fact of the matter is that 'Anne Insider' made some very valid points, albeit in an unconventional style. Namely, on he day in question BE:
- provided shocking customer service
- gave no explanation of why the flight arrived 2 hrs late at SOU
- promised regular updates to passengers in the lounge at MAN, and in fact gave no such thing
- made up some tale about a part being flown over from BHD, only for two minutes later the flight to begin boarding.
I understand we have a posse of BE die-hards here, but without the likes of passenegrs such as Anne paying over £200 a throw for a return to SOU, most of you wouldn;t have jobs.
So think on....and some of you, get a sense of humour.
- provided shocking customer service
- gave no explanation of why the flight arrived 2 hrs late at SOU
- promised regular updates to passengers in the lounge at MAN, and in fact gave no such thing
- made up some tale about a part being flown over from BHD, only for two minutes later the flight to begin boarding.
I understand we have a posse of BE die-hards here, but without the likes of passenegrs such as Anne paying over £200 a throw for a return to SOU, most of you wouldn;t have jobs.
So think on....and some of you, get a sense of humour.
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Veulo
You do not 'have a posse of BE die hards here'.
You have some educated professionals trying to answer the questions raised in a manner which will allow the questioner to have an understanding of some issues not immediately obvious to them.
There is no excuse for poor customer service and most of us try to eliminate it where we can. To promise calls in the airport and make no effort to provide them is unacceptable - agreed. The only way to fix it is to make a factual complaint. Do so in writing to the Flybe Operations Manager or Flybe Pilot Base Manager of the airport concerned. There is nothing as irritating as no information although immediate, truthful information is not always available to the crew either.
As previously stated
There are many rules and regulations for which we are not responsible but which with we must nevertheless comply. Just because a passenger doesn't know the big picture doesn't give them the right to be rude to the crew (or anybody else!)
If it is your choice to be rude, it would be my choice for you to travel with somebody else. We are grateful for our passengers business because it pays our mortgages - but not at any cost.
Manners cost nothing (and the crews should remember this too). However, the crews are not aware of your various predicaments enroute to the aircraft and should not be verbally attacked because they are trapped inside an aluminium can and an easy target. If you are late, they are late too and only want to get you to your destination as safely and quickly as possible.
I will certainly apologise for the Flybe failings mentioned but would expect an acceptance of the need to respect the crew in return.
You do not 'have a posse of BE die hards here'.
You have some educated professionals trying to answer the questions raised in a manner which will allow the questioner to have an understanding of some issues not immediately obvious to them.
There is no excuse for poor customer service and most of us try to eliminate it where we can. To promise calls in the airport and make no effort to provide them is unacceptable - agreed. The only way to fix it is to make a factual complaint. Do so in writing to the Flybe Operations Manager or Flybe Pilot Base Manager of the airport concerned. There is nothing as irritating as no information although immediate, truthful information is not always available to the crew either.
As previously stated
Whilst we very much appreciate the business of our passengers, which pays our salaries, some we could be better off without.
I am 110% behind good customer service but can well do without those lacking manners - either crew member or passenger!
I am 110% behind good customer service but can well do without those lacking manners - either crew member or passenger!
albeit in an unconventional style
Manners cost nothing (and the crews should remember this too). However, the crews are not aware of your various predicaments enroute to the aircraft and should not be verbally attacked because they are trapped inside an aluminium can and an easy target. If you are late, they are late too and only want to get you to your destination as safely and quickly as possible.
I will certainly apologise for the Flybe failings mentioned but would expect an acceptance of the need to respect the crew in return.
Last edited by Grizzle; 13th Oct 2008 at 19:40.
Having read the latest responses to the thread, I would have to say that I think Anne is verging on the side of being an unreasonable customer. Although you may not be 100% happy with what's happened, there are occasions where any service provider gets things wrong. That goes for Flybe, Pizza Hut, M&S, Travelodge and anyone else besides. It's not a perfect world. The mark of a good company is how it deals with those problems as and when they arise.
There are, unfortunately, occasions where one's customers' expectations are not attainable and under those circumstances, the best course of action for any business is to politely part company with the customer. You can never convince a customer that their expectations are unrealistic, but the world in which we live nowadays - permeated by programmes such as "Airline" - serves to convince a small minority that sufficient stamping of feet and hurling of epithets will produce the desired result. It isn't the case, and on a small number of occasions, one earns far more respect from the vast majority of reasonable customers by dealing with the lunatic fringe in a firm but polite manner.
Although staff appearance is important, I would personally take great exception to any customer who belittles the customer service team on the basis of their appearance. I wouldn't like to have a situation where I had to wear thick glasses, but my approach to anyone concerned would be defined by how they dealt with the problem, not by how they looked or by the strength of their vari-focals. It's on this basis alone that I would be unhappy in lending any support to Anne for the views expressed about the recent issues with Flybe. Any sympathy that I had for the issues encountered and the way in which they handled will immediately evaporate on the back of personal gripes against individuals which add nothing to the overall tenor of the complaint.
Airlines often have much to learn about successfully handling customer complaints; but customers often have much to learn about how to successfully pitch a complaint to the airline handling it.
There are, unfortunately, occasions where one's customers' expectations are not attainable and under those circumstances, the best course of action for any business is to politely part company with the customer. You can never convince a customer that their expectations are unrealistic, but the world in which we live nowadays - permeated by programmes such as "Airline" - serves to convince a small minority that sufficient stamping of feet and hurling of epithets will produce the desired result. It isn't the case, and on a small number of occasions, one earns far more respect from the vast majority of reasonable customers by dealing with the lunatic fringe in a firm but polite manner.
Although staff appearance is important, I would personally take great exception to any customer who belittles the customer service team on the basis of their appearance. I wouldn't like to have a situation where I had to wear thick glasses, but my approach to anyone concerned would be defined by how they dealt with the problem, not by how they looked or by the strength of their vari-focals. It's on this basis alone that I would be unhappy in lending any support to Anne for the views expressed about the recent issues with Flybe. Any sympathy that I had for the issues encountered and the way in which they handled will immediately evaporate on the back of personal gripes against individuals which add nothing to the overall tenor of the complaint.
Airlines often have much to learn about successfully handling customer complaints; but customers often have much to learn about how to successfully pitch a complaint to the airline handling it.
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195's
Can't answer the question where they all will be in winter but the
27/10 schedule in the morning per the timetable has 13 operational
and if G-FBEN arrives soon then there will be one spare. BHX only has
two based but three were in service today with EA operating Q400
flights to GLA and HAJ. Flybe seem very flexible with the 195 fleet at
present especially at BHX.
Anyway what I have found for the 195 first thing Monday 27/10 is: -
ABZ-LGW
BHD-BHX
BHD-LGW
BHX-DUS
BHX-EDI
EDI-BHX
EXT-MAN
INV-LGW
JER-LGW
MAN-MXP
SOU-AMS
SOU-EDI
SOU-GLA
Can anyone add one more?
Timetable shows 61 aircraft required: -
13 - 195
09 -145 (Q400 replaces 145's at BHX in Nov, Jan & Mar I believe)
38 -Q400
01 - AT7 (BHD-GLA)
Pete
27/10 schedule in the morning per the timetable has 13 operational
and if G-FBEN arrives soon then there will be one spare. BHX only has
two based but three were in service today with EA operating Q400
flights to GLA and HAJ. Flybe seem very flexible with the 195 fleet at
present especially at BHX.
Anyway what I have found for the 195 first thing Monday 27/10 is: -
ABZ-LGW
BHD-BHX
BHD-LGW
BHX-DUS
BHX-EDI
EDI-BHX
EXT-MAN
INV-LGW
JER-LGW
MAN-MXP
SOU-AMS
SOU-EDI
SOU-GLA
Can anyone add one more?
Timetable shows 61 aircraft required: -
13 - 195
09 -145 (Q400 replaces 145's at BHX in Nov, Jan & Mar I believe)
38 -Q400
01 - AT7 (BHD-GLA)
Pete
Last edited by OltonPete; 13th Oct 2008 at 20:43. Reason: spelling
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Not sure, but Man only has one 195. I think it could possibly be used on
the BHD route, this seems to have the highest loads out of MAN.
The next flight after MAN-BHD-MAN is HAJ loads are always up and down on that flight but both have been know to be full dash-8's.
All here say, but I would like to see a 2nd 195 in MAN.
the BHD route, this seems to have the highest loads out of MAN.
The next flight after MAN-BHD-MAN is HAJ loads are always up and down on that flight but both have been know to be full dash-8's.
All here say, but I would like to see a 2nd 195 in MAN.
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I’d like to clear a few points up in relation to some of the responses from some posters, and this time I’ll do it without my tongue in my cheek and without displaying anything that may be construed as a sense of humour as this is something which appears to be lacking.
On the subject of trim, when flying on Dash8 aircraft I have on several occasions when the flight has not been full, asked to move either across the aisle (same row) or one row in front or behind my allocated seat in order to have more room. Most previous posters seem to agree that moving laterally, or within the same “bay” should not be a problem. On my flight to SOU last week my request was referred not to the pilot but to another member of the cabin crew who subsequently allowed me to move 4 rows forward. However on a previous flight MAN to GLA I asked a member of the cabin crew if I could move laterally and was immediately refused without reference to the pilot or anyone else. I politely challenged this and asked if moving across the aisle would make that much difference. I was told quite tersely “yes this aircraft is VERY sensitive”.
On another flight – I can’t remember the destination but again flying out of MAN, four passengers from the front of the aircraft were asked to move from pre-paid seats by the despatcher. Myself and another passenger got up and moved, only to hear the other passengers refuse to move on the basis that they had paid for legroom. The despatcher just let them stay there. Nothing was done about it and they remained in their seats.
The instance above leads me onto the matter of claiming a refund after being moved from a pre-paid seat. Another poster has said that this can be done at the ticket desk on arrival. Incorrect – I tried it, and was told that if the flight was booked on-line you have to ring customer services. Good luck.
You can be as sarcastic as you like with your comments about paper planes with paperclips, see-saws etc. I absolutely understand that there are reasons why passengers cannot move around at will on these small aircraft, the important point here isthat Flybe crew do not appear to know what the rules are themselves and therefore do not apply the rules consistently. This soon becomes noticeable to those who fly with them regularly. I do indeed understand what VFR means and I do know it has nothing to do with the trim of an aircraft. The point I was clumsily trying to make was that compared with the potential dangers of flying VFR, moving a few inches to an adjacent seat seemed to pose a minor risk.
Back to the delayed SOU flight last week, my run down of events is factually correct and whether you like it or not I was told that a part was being flown in from Belfast and the flight would not be leaving for hours. 10 minutes later we were boarding. If I had not still been around when the phonecall came in (I had already been offloaded remember?) then I would have been out of departures and on my way home. I would have missed the flight, my meeting and would have been claiming a refund from Flybe. Not good for anyone concerned, and all becuase of mis-information given out by Flybe customer service reps.
In response to the person who thinks I am an “unreasonable customer” who should “part company” with Flybe, I would like to say that I am not unreasonable, however i do expect to get what i have paid for. I would indeed part company with Flybe if I had the choice of who to use. Sadly I don’t, so my employer continues to pay extortionate prices for me and my colleagues to use what is often a poor service, just because at face value Flybe is cheaper than others on the same routes.
As for the “youre one of those pax the crew talk about…. manners cost nothing… if it is your intention to be rude “ comments I can assure you that I have never been aggressive or rude to a member of Flybe crew or that of any other airline in my life. Neither have i been aggressive or rude to anyone on this forum. In fact I take exception to the suggestion that I have in some way "abused" Flybe crew or staff as there is nothing in my posts to suggests it. All I have done is report the facts albeit in a jokey way. I apologise to the person who was offended by my earlier joke relating to a pilots appearance as it clearly caused offence even though meant entirely as a joke.
So, be assured I am not a passenger from hell, am however a passenger who is tired of putting up with second rate service from Flybe. I’m sorry if this grates on some employees who are reading this thread but your aggressive defense of the company and lack of empathy toward a paying customer does little for your cause. As pointed out by other posters, my employer is paying your wages and in the current climate anyone who seeks to “part company” with paying customers, especially those who are paying business travel prices must have a very odd sense of business acumen.
To the person who has flown 238 flights over 6 months and only encountered 3 delays of more than an hour… I congratulate you. however I would ask this…. If you were going to a meeting by taxi or train and it turned up half an hour late, or 45 minutes, or just under an hour would you be happy? Do you build in an allowance for that kind of delay to all of your appointments? if you do then you are very lucky to have that luxury. I hope your relationship with Flybe continues to flourish. I’ll pass your experience on to the rest of my colleagues, all of whom consider Flybe to be a joke. This may or may not be justified in the opinion of flybe employees but the fact that we are of this opinion should be of concern to both you and YOUR employer.
Finally, whilst waiting at the gate for the SOU flight last week, as it became more and more apparent that we were going to be told there was a delay, a businessman next to me said to his colleague "what the hell are we waiting for?" "For the paint to dry" was the reply... "theyve just finished painting the picture of Mickey Mouse on the tail".
On the subject of trim, when flying on Dash8 aircraft I have on several occasions when the flight has not been full, asked to move either across the aisle (same row) or one row in front or behind my allocated seat in order to have more room. Most previous posters seem to agree that moving laterally, or within the same “bay” should not be a problem. On my flight to SOU last week my request was referred not to the pilot but to another member of the cabin crew who subsequently allowed me to move 4 rows forward. However on a previous flight MAN to GLA I asked a member of the cabin crew if I could move laterally and was immediately refused without reference to the pilot or anyone else. I politely challenged this and asked if moving across the aisle would make that much difference. I was told quite tersely “yes this aircraft is VERY sensitive”.
On another flight – I can’t remember the destination but again flying out of MAN, four passengers from the front of the aircraft were asked to move from pre-paid seats by the despatcher. Myself and another passenger got up and moved, only to hear the other passengers refuse to move on the basis that they had paid for legroom. The despatcher just let them stay there. Nothing was done about it and they remained in their seats.
The instance above leads me onto the matter of claiming a refund after being moved from a pre-paid seat. Another poster has said that this can be done at the ticket desk on arrival. Incorrect – I tried it, and was told that if the flight was booked on-line you have to ring customer services. Good luck.
You can be as sarcastic as you like with your comments about paper planes with paperclips, see-saws etc. I absolutely understand that there are reasons why passengers cannot move around at will on these small aircraft, the important point here isthat Flybe crew do not appear to know what the rules are themselves and therefore do not apply the rules consistently. This soon becomes noticeable to those who fly with them regularly. I do indeed understand what VFR means and I do know it has nothing to do with the trim of an aircraft. The point I was clumsily trying to make was that compared with the potential dangers of flying VFR, moving a few inches to an adjacent seat seemed to pose a minor risk.
Back to the delayed SOU flight last week, my run down of events is factually correct and whether you like it or not I was told that a part was being flown in from Belfast and the flight would not be leaving for hours. 10 minutes later we were boarding. If I had not still been around when the phonecall came in (I had already been offloaded remember?) then I would have been out of departures and on my way home. I would have missed the flight, my meeting and would have been claiming a refund from Flybe. Not good for anyone concerned, and all becuase of mis-information given out by Flybe customer service reps.
In response to the person who thinks I am an “unreasonable customer” who should “part company” with Flybe, I would like to say that I am not unreasonable, however i do expect to get what i have paid for. I would indeed part company with Flybe if I had the choice of who to use. Sadly I don’t, so my employer continues to pay extortionate prices for me and my colleagues to use what is often a poor service, just because at face value Flybe is cheaper than others on the same routes.
As for the “youre one of those pax the crew talk about…. manners cost nothing… if it is your intention to be rude “ comments I can assure you that I have never been aggressive or rude to a member of Flybe crew or that of any other airline in my life. Neither have i been aggressive or rude to anyone on this forum. In fact I take exception to the suggestion that I have in some way "abused" Flybe crew or staff as there is nothing in my posts to suggests it. All I have done is report the facts albeit in a jokey way. I apologise to the person who was offended by my earlier joke relating to a pilots appearance as it clearly caused offence even though meant entirely as a joke.
So, be assured I am not a passenger from hell, am however a passenger who is tired of putting up with second rate service from Flybe. I’m sorry if this grates on some employees who are reading this thread but your aggressive defense of the company and lack of empathy toward a paying customer does little for your cause. As pointed out by other posters, my employer is paying your wages and in the current climate anyone who seeks to “part company” with paying customers, especially those who are paying business travel prices must have a very odd sense of business acumen.
To the person who has flown 238 flights over 6 months and only encountered 3 delays of more than an hour… I congratulate you. however I would ask this…. If you were going to a meeting by taxi or train and it turned up half an hour late, or 45 minutes, or just under an hour would you be happy? Do you build in an allowance for that kind of delay to all of your appointments? if you do then you are very lucky to have that luxury. I hope your relationship with Flybe continues to flourish. I’ll pass your experience on to the rest of my colleagues, all of whom consider Flybe to be a joke. This may or may not be justified in the opinion of flybe employees but the fact that we are of this opinion should be of concern to both you and YOUR employer.
Finally, whilst waiting at the gate for the SOU flight last week, as it became more and more apparent that we were going to be told there was a delay, a businessman next to me said to his colleague "what the hell are we waiting for?" "For the paint to dry" was the reply... "theyve just finished painting the picture of Mickey Mouse on the tail".
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Toys out the pram.
Dearest Anne, Extortionate prices! welcome to regional flying. I have never come across an airline in any guise that can fly cheaply within the regionals and with out that fare the route would not exist. As for part company with Flybe there is always an alternative, take the train. Much slower and almost just as expensive but hey still an option.
I do not work for Flybe but another airline based in LHR. Just reading your posts I know exactly what sort of passenger you may be, the sort that looks down her nose at you and throws her toys about. What gets me is for buisness folk who travel so much to not come to realise that flying is a very frustrating pass time for all concerned. There will always be delays for a whole host of reasons, baggage problems, ticket errors, computer faults oh the list is endless. The crew are just as sick of it as you, but it will never change and we accept that. Just try to grin and bear it.
Also in any airlines terms and conditions they take payment to get you from A to B they do not guarantee the timing or the date(within 7 days) or your particular seat or even that the journey will be made by plane. Just a simple A to B not happy get a refund. Appauling yes I know but fact.
I understand your frustrations but it is the way it is. Crew should never be rude but sometimes do need to be honest and fair. A smile is not always appropriate either, seeing crew laughing and joking when you have been delayed makes you feel like they don't care. However I know crew will never win so to speak, dammed if we do dammed if we don't.
The money we earn is no more than sitting on a check out at Tesco. Most of us do the job because we like the variety of hours and meeting folk. The job has changed so much though as passengers refuse to take direction from crew as they have no respect. We have a daily battle! When was the last time you saw someone put the bag under the seat or in the over head locker or switch the mobile off when asked to do so with out some sort of protest verbal or not. Passengers aren't interested in the safety demo either.
We will save your ass in an emergency but may think twice about putting ourselves in danger for that passenger who has treated us badly or been unreasonable. Not that I ever want to be in that position. I have gone on enough now but food for thought maybe? or maybe not?
I do not work for Flybe but another airline based in LHR. Just reading your posts I know exactly what sort of passenger you may be, the sort that looks down her nose at you and throws her toys about. What gets me is for buisness folk who travel so much to not come to realise that flying is a very frustrating pass time for all concerned. There will always be delays for a whole host of reasons, baggage problems, ticket errors, computer faults oh the list is endless. The crew are just as sick of it as you, but it will never change and we accept that. Just try to grin and bear it.
Also in any airlines terms and conditions they take payment to get you from A to B they do not guarantee the timing or the date(within 7 days) or your particular seat or even that the journey will be made by plane. Just a simple A to B not happy get a refund. Appauling yes I know but fact.
I understand your frustrations but it is the way it is. Crew should never be rude but sometimes do need to be honest and fair. A smile is not always appropriate either, seeing crew laughing and joking when you have been delayed makes you feel like they don't care. However I know crew will never win so to speak, dammed if we do dammed if we don't.
The money we earn is no more than sitting on a check out at Tesco. Most of us do the job because we like the variety of hours and meeting folk. The job has changed so much though as passengers refuse to take direction from crew as they have no respect. We have a daily battle! When was the last time you saw someone put the bag under the seat or in the over head locker or switch the mobile off when asked to do so with out some sort of protest verbal or not. Passengers aren't interested in the safety demo either.
We will save your ass in an emergency but may think twice about putting ourselves in danger for that passenger who has treated us badly or been unreasonable. Not that I ever want to be in that position. I have gone on enough now but food for thought maybe? or maybe not?
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If I had not still been around when the phonecall came in (I had already been offloaded remember?) then I would have been out of departures and on my way home. I would have missed the flight, my meeting and would have been claiming a refund from Flybe. Not good for anyone concerned, and all becuase of mis-information given out by Flybe customer service reps.
Unless you are over 2 hours delayed. Then you should be issued with a LRV.
The only way you get cash back was if the flight was cancelled.
As for the Belfast a/c that was going to happen, unitl the crew decied to take the aircraft with said tech problem. Things can change very quickly with flybe. Once the crew said that they would take the a/c they were then ready for boarding, a matter of seconds.
So it seems you were kept up to date with what was happening as you boarded the flight and knew that flybe had plan in place to get you to SOU by using another a/c.
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Strong comments !
Dearest Anne,
As for part company with Flybe there is always an alternative, take the train. Much slower and almost just as expensive but hey still an option.
I do not work for Flybe but another airline based in LHR. Just reading your posts I know exactly what sort of passenger you may be, the sort that looks down her nose at you and throws her toys about.
The money we earn is no more than sitting on a check out at Tesco. Most of us do the job because we like the variety of hours and meeting folk.
We will save your ass in an emergency but may think twice about putting ourselves in danger for that passenger who has treated us badly or been unreasonable. Not that I ever want to be in that position. I have gone on enough now but food for thought maybe? or maybe not?
As for part company with Flybe there is always an alternative, take the train. Much slower and almost just as expensive but hey still an option.
I do not work for Flybe but another airline based in LHR. Just reading your posts I know exactly what sort of passenger you may be, the sort that looks down her nose at you and throws her toys about.
The money we earn is no more than sitting on a check out at Tesco. Most of us do the job because we like the variety of hours and meeting folk.
We will save your ass in an emergency but may think twice about putting ourselves in danger for that passenger who has treated us badly or been unreasonable. Not that I ever want to be in that position. I have gone on enough now but food for thought maybe? or maybe not?
I work in customer service industry & regardless of what you think of the people who help pay your wages, you should NEVER voice them - particularly on sites like these. Customers read these pages as well !!
The comment about your possible actions in an emergency are totally unprofessional & a discredit to the many excellent cabin crew ( your colleagues ! ) there are out there working hard every day.
Using comments like these, I suggest it's time you look up the HR depatment phone number at your local Tescos..............
Food for thought - definately !!
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I have never come across an airline in any guise that can fly cheaply within the regionals and with out that fare the route would not exist
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ANNE
I have addressed all of you points as fairly and accurately as I can. I have explained where I thought necessary and accepted that Flybe have failings were you have indicated. At no time was I sarcastic or aggressive and have apologised where necessary. I have been gracious for you custom.
Did you not read my posts? I have indicated how you can complain?
What else can I do to help?
Dan
Your comment re who you would help in an emergency was not conducive to good customer relations
I have addressed all of you points as fairly and accurately as I can. I have explained where I thought necessary and accepted that Flybe have failings were you have indicated. At no time was I sarcastic or aggressive and have apologised where necessary. I have been gracious for you custom.
Did you not read my posts? I have indicated how you can complain?
What else can I do to help?
Dan
Your comment re who you would help in an emergency was not conducive to good customer relations
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I have refrained from posting since my last post on this subject simply because I don't know what to say. I agree with bits and I don't agree with other bits.
I think this particular topic has reached the end and there is little that can be added. The facts are that flights get delayed and on this occasion as much information was provided regardless of what Anne thinks.
Passengers should not be subject to a lot of the comments raised on this thread. It does not matter whether the passenger is rude or not, if you remain professional you will always be the stronger person in any situation.
Flybe are not a joke and Anne, you do indeed have alternatives should you wish to use them. It would be interesting to see what flights you have taken and how many of them have been disrupted - the delayed ones will always seem to stand out compared to the numbers of ones on time because you focus on the disruption - this is sadly quite natural.
Anne if you actually try to get through to Customer Relations I am sure you will be surprised. Its not that difficult providing you actually dial the telephone number or preferably write to them - they are actually quite reasonable people and will respond to all your points to the best of their ability.
Having said that, few airlines 'get it right' during delays so I can quite believe that the delay could have been handled a little better for various reasons.
As for the rest, well it is a case of agree to disagree for many people on here. Everyone has an opinion which is great but maybe its time to keep them to ourselves now and move on to another Flybe related topic?
I think this particular topic has reached the end and there is little that can be added. The facts are that flights get delayed and on this occasion as much information was provided regardless of what Anne thinks.
Passengers should not be subject to a lot of the comments raised on this thread. It does not matter whether the passenger is rude or not, if you remain professional you will always be the stronger person in any situation.
Flybe are not a joke and Anne, you do indeed have alternatives should you wish to use them. It would be interesting to see what flights you have taken and how many of them have been disrupted - the delayed ones will always seem to stand out compared to the numbers of ones on time because you focus on the disruption - this is sadly quite natural.
Anne if you actually try to get through to Customer Relations I am sure you will be surprised. Its not that difficult providing you actually dial the telephone number or preferably write to them - they are actually quite reasonable people and will respond to all your points to the best of their ability.
Having said that, few airlines 'get it right' during delays so I can quite believe that the delay could have been handled a little better for various reasons.
As for the rest, well it is a case of agree to disagree for many people on here. Everyone has an opinion which is great but maybe its time to keep them to ourselves now and move on to another Flybe related topic?
Join Date: Nov 2005
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Age: 49
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Anne,
I don't think an airline pilots based forum is one to complain about Flybe's customer service.
They have a customer relations department that deals with such problems.
Failing that go to the press as they love a bit of airline bashing at the moment, and make yourself a few pounds into the bargain.
This thread has turned into a slanging match like so many of the other A,A & R threads.
A poor show
I don't think an airline pilots based forum is one to complain about Flybe's customer service.
They have a customer relations department that deals with such problems.
Failing that go to the press as they love a bit of airline bashing at the moment, and make yourself a few pounds into the bargain.
This thread has turned into a slanging match like so many of the other A,A & R threads.
A poor show