Ryanair - 6

[harbour cotter]

This is childish abuse. Get real. Dont fly the with the airline if you dont want to.

If I had a choice of airlines, at the same price, going to the same desitnations, then yes, I would use another airline. However, to date, that has only occurred once on any of the many flights I have used.

People use Ryanair for many reasons, not just cost. However, if on cost alone, and I use Ryanair for business and pleasure, the money saved means that I utilise the airport lounge and upgrade the hotel I am staying in. The flight is merely the means of getting there. (I actually enjoy flying with another low cost over even full fares (easyjet as the crew can be quite funny!)).

However, for the majority of times it means getting me to the destination I require without lengthy ground transport or changes of aircraft and at a good price.

Yes, the customer satisifaction is poor, yes not having rear seat stowage for your papers etc is awkward, but hey, its a minor thing. I would prefer that all airlines publish the full fares and then provide 'discounts' if you dont wish x and y etc. which ryanair does badly. But regular pax know this. I appreciate that if you are not a regular user, and perhaps been used to being spoonfed on a charter flight, and with a few children in tow, then the experience would seem like a nightmare.

I have flown hundreds of times, many times with RYR and they have only been more than 20 minutes late once. And yes, I do know that the flight times are actually less that the published times so that provides leeway.

I also agree however that it is totally wrong to change airports, and pax should be better compensated. But lounge, train and other costs can be refunded. I appreciate that this does not take into account the other hassle. However, I have flown 8 times with flybe, 2 flights were over 30 mins late and 2 flights were transferred to another airport which I cancelled as inconvenient. But its business and I dont go on about it. (The stewardess was nice though - does that count?)

Dont like something? then dont use it. If pax stopped using ryanair they would do something about it, I'm sure. But that doesnt seem to be happening.

[sealink]

Ryanair Tech A/C ?

I see a Ryanair A/C parked remote across the BHD airfield this morning. They must have suffered a tech flight. Either that or they dont want it any more !!

[Runway 31]

I belive that there may have been an accident involving the said aircraft and a vehicle.

[Coquelet]

Ryanair and the sort of people who use Ryanair deserve one another really.....


@ AFSKAP : who do you take yourself for ?
Not for "la queue d'une poire" , it seems !

[McBruce]

Generally CAT 3 gives slow movement of air, lack of wind to stir up the fog to low stratus, so its not very often you're restricted by a max tailwind condition in CAT3.

[IJM]

Yes, the customer satisifaction is poor, yes not having rear seat stowage for your papers etc is awkward, but hey, its a minor thing.

So, the poor customer satisfaction is a "minor thing"?

[dublin_eire]

Yes, the customer satisifaction is poor, yes not having rear seat stowage for your papers etc is awkward, but hey, its a minor thing.

I don't know. I remember travelling with Ryanair through Dublin and one of the guys at the gate checking my ticket and passport called me by my first name and wished me a good flight. I always say hello to the cabin crew and they always say hello back. I think if you treat them like people and are friendly you'll be more than satisfied with the staff's treatment.

I reckon much of the problems are caused by people not knowing Ryanair's policies. If you know them and work around them they are a fine airline to fly with. Like for instance, I remember travelling with two bags and booked as such but assumed wrongly that the baggage allowance increased with the number of bags put on. But sure, I put that down to experience and still fly with Ryanair because I think I save a lot of money using them and go to places I wouldn't otherwise (referring to prices, not the far flung airports)....

[eu01]

Today the Maltese Independent online publishes the second part of its interesting route analysis in case the deal was signed and proposed new base in Luqa opened.

PS. For me this article written by Matthias A. Merzhäuser is a much more interesting lecture than some texts above. AFSKAP, doing your best to offend Ryanair's foreign workers? Don't bother, your "hello" will be understood, but will you understand "f** off" in Lithuanian? Your "weekend break to Bydgosczc" is likely to fail, with a keyword written this way you'll find on the internet nothing at all. Try Bydgoszcz. Or go to Wikipedia to find more about a World Heritage site nearby, the Medieval Town of Toruń.

[Skipness One Echo]

but will you understand "f** off" in Lithuanian?

No but I bet my bottom dollar Ryanair employ a lot of people who know that. As I said before, the English of one UK domestic crew was so bad the passengers laughed all the way through the safety demo. We thought they were parodying Borat in all honesty. There is no way there was any confidence in that crew believe me.
Good to know you advocate slyly swearing at your customers in a foreign launguage. That's classy, really.

[eu01]

Good to know you advocate slyly swearing at your customers in a foreign launguage.

Not at all, really. Once, however, I wish I could have intercepted the thoughts of two flight attendants resolving a quarrel started by some stag-party members aboard the plane. They acted very professionally and didn't say anything, but their thoughts might have been very close to the above. I criticize FR myself on some occasions, but please find better reasons to mock the crews.

[BALLSOUT]

The safety demo is played over the P A by a pre recorded system, It's available in any language that is relevant to any particular flight. I agree that some of the cabin crew may not be the clearest English speakers, but their command of langages still puts most Brits to shame!
I have also travelled on many B A flights when the P A anouncements were made in poor English by the foreign cabin crew.

[Seat62K]

Poor customer satisfaction?

I am a very satisfied customer of Ryanair and can't see what all the fuss is about.

[LPFR]

Me neither. Flew 6 times with them this year, have another trip booked next month, and never had problems with anything. I understand that delays are not nice, and if there is any cancellation I'd be pissed myself. But as long as the flight operates more or less on time, I don't care much about how nice or not the crew are, if they're english is perfect or not, the free seating policy, the food, IFE or which airports they use..People only book to their destinations and on ryanair.com if they want to, and you should know what you may expect and not.

[racedo]

I am a very satisfied customer of Ryanair and can't see what all the fuss is about.

One or two ex employees who spend all their time on an anonymous blog bitching about them.

Think it was Hitchens / Chomsky or one of US commentators who likened ex employees bitching for years on Anonymous blogs as,

"Like the 16 year old virgin who got a dance with a beautiful girl once at a summer festival dance, then spends years bitching and complaining why this girl never loved him. Frankly she danced with who ever asked her and then got on with life while Loser hates her, forgetting she has no idea whom he is and cares even less as she went off and did something useful with her life."

[PIK3141]

Latest flight yesterday, calm boarding at STN, newish aircraft, perfectly acceptable crew, ontime arrival at PIK, no problems what-so-ever. Just my normal experience in around 100 round-trips from PIK, EDI, STN and LTN......

[rapidman47]

Poor customer satisfaction?

I am a very satisfied customer of Ryanair and can't see what all the fuss is about.

Just silly people who hate a good buisness and the man who made it happen without him Mol and Easys Stellos we would all still be paying £400 for a trip to Paris And they all know I am right

[pee]

There are also some other reasons why people are disappointed. For example, if their expectations are too big or even legitimate, but unfullfilled. Like here in Finland. It's pointless to cite you the Finnish-language texts, but I'll translate some opinions from travel forums (from last weekend).

"There is probably no other country in Europe where Ryanair are so slow to develop (as in Finland). They came here in 2003, still just one airport and only 8 routes (from/to the country). To Poland they came two years later; look: 8 airports, 70 routes already..

And in another thread:

"We want them in Turku

"We want them in Helsinki

"Helsinki? No way. They couldn't afford the high airport fees in Vantaa.

And here is a good point of the discussion:

"They will certainly refuse to pay such fees here. But you know what? It's actually one of a very few airlines that could afford to pay these fees. Contrary to many others.

[Leofric]

Pee, surely the problem for Ryanair is that your lovely country only has 5 or 6 million people in a large area and most of them are not very far from Helsinki Vantaa?

[840]

I've always been a little surprised that Ryanair doesn't offer flights from Skavsta to various Finnish airports, particularly those in the Swedish speaking areas. You'd think it would have a double advantage as the flights would be so short that you could easily squeeze extra utilisation out of an aircraft.

[dublin_eire]

I don't know, too repetitive, too tedious, too irrelevant......
So many good reasons, we'll never know for sure......

But the anti-Ryanair posts subsequent to their withdrawal from Manchester weren't?

I'm not going to beat around the bush. I know there are many here that do like Ryanair but I also get the feeling there are a lot of middle aged English people who have a gripe with a successful Irish airline doing well in a recession and dictating employment terms. That may be a contoversial thing to say but I'd be happy to be proven wrong....