Ryanair - 6
Join Date: Jul 2007
Location: Cotswolds, Glos.
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Join Date: Jun 2000
Location: last time I looked I was still here.
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RYR taxes & charges
Greetings: I've clicked on RYR's breakdown of taxes & charges on their booking website. One item is detailed as:
"Insurance/wheelchair levy/Aviation Insurance".
I've tried via RYR to discover 1. what is being insured: 2.if I can decline. No reply. If there is insurance, and it is mandatory, I would have thought the payee has the right to know what is being insured and so knows when to make a claim. In this case I've no idea and thus, if something goes wrong, whether I can make a claim.
Can anyone on the inside help?
"Insurance/wheelchair levy/Aviation Insurance".
I've tried via RYR to discover 1. what is being insured: 2.if I can decline. No reply. If there is insurance, and it is mandatory, I would have thought the payee has the right to know what is being insured and so knows when to make a claim. In this case I've no idea and thus, if something goes wrong, whether I can make a claim.
Can anyone on the inside help?
Join Date: Aug 2007
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Ryanair have been reported to Trading standards who are investigating their decision to remove from view all taxes and charges on the first screen showing a flight. This is contrary to the OFT regulations requiring all airlines to so this and one that Ryanair were the last to introduce.
Are they risking a fine thinking the costs will be lower than the loss of revenue from passengers seeing the true cost of a flight.
You can use smoke and mirrors for so long.
Are they risking a fine thinking the costs will be lower than the loss of revenue from passengers seeing the true cost of a flight.
You can use smoke and mirrors for so long.
Join Date: Jul 2007
Location: Cotswolds, Glos.
Age: 41
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Ryanair have been reported to Trading standards who are investigating their decision to remove from view all taxes and charges on the first screen showing a flight. This is contrary to the OFT regulations requiring all airlines to so this and one that Ryanair were the last to introduce.
Are they risking a fine thinking the costs will be lower than the loss of revenue from passengers seeing the true cost of a flight.
You can use smoke and mirrors for so long.
Are they risking a fine thinking the costs will be lower than the loss of revenue from passengers seeing the true cost of a flight.
You can use smoke and mirrors for so long.
Join Date: Sep 2007
Location: Brussels
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The explanation is on www.ryanair.com, at "Travel questions" :
Ryanair.com - FAQS : What is covered by Taxes, Fees and Charges in my reservation?
A lot of informations about RYR are to be found on their website, although nobody ever read them ...
Ryanair.com - FAQS : What is covered by Taxes, Fees and Charges in my reservation?
A lot of informations about RYR are to be found on their website, although nobody ever read them ...
Join Date: Aug 2007
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Quote
It'll be interesting to see what the incompetent OFT say. But what has your reply got to do with the thread starter's question? Zero, that's what
The reply states that in the first instance of showing a flight cost all mandatory items must be shown.....that's what and as Ryanair aren't showing theses taxes and charges you can't get a breakdown...
It'll be interesting to see what the incompetent OFT say. But what has your reply got to do with the thread starter's question? Zero, that's what
The reply states that in the first instance of showing a flight cost all mandatory items must be shown.....that's what and as Ryanair aren't showing theses taxes and charges you can't get a breakdown...
Join Date: Oct 2007
Location: England
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coquelet
If they bothered to read them,then they wouldnt come
on here to moan....
Ignorance is bliss and all that!
I have never had a problem with Ryanairs' web-site and
wonder who complained to the OFT about not showing
taxes,on the first booking page? I have never been stupid
enough to book a flight which I didnt know the full cost
of.
Unfortunately there are people out there/on here who
manipulate reason so as to HAVE a complaint.
There are people who continue to be tedious in their
thickness and stupid by design.Be it an 'English desease'
or pan-european you can bet on them to carry on.
MM
If they bothered to read them,then they wouldnt come
on here to moan....
Ignorance is bliss and all that!
I have never had a problem with Ryanairs' web-site and
wonder who complained to the OFT about not showing
taxes,on the first booking page? I have never been stupid
enough to book a flight which I didnt know the full cost
of.
Unfortunately there are people out there/on here who
manipulate reason so as to HAVE a complaint.
There are people who continue to be tedious in their
thickness and stupid by design.Be it an 'English desease'
or pan-european you can bet on them to carry on.
MM
Join Date: Jul 2007
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The reply states that in the first instance of showing a flight cost all mandatory items must be shown.....that's what and as Ryanair aren't showing theses taxes and charges you can't get a breakdown...
Ryanair have been reported to Trading standards who are investigating their decision to remove from view all taxes and charges on the first screen showing a flight.
Join Date: Aug 2007
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Insurance like taxes is a mandatory requirement and a such it is a requirement that the breakdown of all charges be shown.. The fact is the Oft made it a requirement that all charges be shown on the first page. Ryanair are failing to do this and so you are unable to obtain a breakdown of what the final cost and charges are until further in the booking process.
They are breaking the law. simple as that...or don't the laws of the Uk that apply to all airlines apply to Ryanair.
The Norwegian Government fined Ryanair some years ago for failing to comply with their legislation. Ryanair soon complied.
They are breaking the law. simple as that...or don't the laws of the Uk that apply to all airlines apply to Ryanair.
The Norwegian Government fined Ryanair some years ago for failing to comply with their legislation. Ryanair soon complied.
Join Date: Aug 2007
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Mickyman
Ryanair trades within the Uk and a s such is bound by Uk rules realating to pricing regulations.
The wheelchair levy came about as many may recall when they lost a case for charging passengers who required assistance. This was against the disability discrimination act. Ryanair then used this as a way to place a levy on all passengers. They will carry no more than four disabled passengers per flight.
The sooner Ryanair show all charges the better. They will be seen to have the high ground and can defend themselves from the critics for these hidden charges. If as they say it is they have the lowest fares then proove it...and challenge others to do likewise.
Pending this we await the OFT and Trading standards report...
Ryanair trades within the Uk and a s such is bound by Uk rules realating to pricing regulations.
The wheelchair levy came about as many may recall when they lost a case for charging passengers who required assistance. This was against the disability discrimination act. Ryanair then used this as a way to place a levy on all passengers. They will carry no more than four disabled passengers per flight.
The sooner Ryanair show all charges the better. They will be seen to have the high ground and can defend themselves from the critics for these hidden charges. If as they say it is they have the lowest fares then proove it...and challenge others to do likewise.
Pending this we await the OFT and Trading standards report...
Join Date: Feb 2001
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Wheel chair levy
is it still 0.75p a flight? nobody is going to complain about that, so a nice little earner 50m pax x £0.75p= £37.5m a year credit were credit due MOL has got some neck
is it still 0.75p a flight? nobody is going to complain about that, so a nice little earner 50m pax x £0.75p= £37.5m a year credit were credit due MOL has got some neck
Join Date: Jun 2000
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Not wishing to defend RYR on all fronts, it is true to say that on their booking page they ackowledge the lack of inclusive charges on page 1 and declare they are tackling the problem, and that all additional charges are shown on page 2. Thus, they are not flouting the law quite so blantantly as some would suggest.
Join Date: Oct 2007
Location: Essex
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I agree that Ryanair should initially quote fares which include all unavoidable charges, but their final fares payable are, for the European routes I fly, typically (but not always) unbeatable. For example, recently I booked flights on Ryanair which, in total, would have been almost two and a half times as expensive on BA (237% to be precise). Even though I'm an Executive Club member, flying with BA on these occasions would have made no sense whatsoever.
Join Date: Apr 2004
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Actually I believe that the Wheelchair levy is now outlawed. This charge under an EU regulation is now included in the PSC charge at all airports in the EU. Therefore anybody booking and being charged this fee, is in fact having their money stolen !
Who is brave enough to actually have the charges brought ?
Who is brave enough to actually have the charges brought ?
Join Date: Oct 2007
Location: England
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Lexoncd
I think all airlines flying around Europe are regulated
by European law and not as I understand on an
individual country by country basis.However if it IS
A European law then surely the continental law makers
would investigate and not just the OFT etc....?
I write again that:
PEOPLE WHO PURCHASE TICKETS WITHOUT KNOWING
THE TOTAL COST ARE VERY DIM.
The thread starter was just too lazy to click here and
there on Ryanairs' web-site - but found it much better
to start this thread which probably required a few more
clicks to start!
MM
I think all airlines flying around Europe are regulated
by European law and not as I understand on an
individual country by country basis.However if it IS
A European law then surely the continental law makers
would investigate and not just the OFT etc....?
I write again that:
PEOPLE WHO PURCHASE TICKETS WITHOUT KNOWING
THE TOTAL COST ARE VERY DIM.
The thread starter was just too lazy to click here and
there on Ryanairs' web-site - but found it much better
to start this thread which probably required a few more
clicks to start!
MM
Join Date: Aug 2002
Location: London (Babylon-on-Thames)
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OK this sounds insane, BUT do Ryanair's B737s have the seats at a different height across the fleet? The last couple of flights I made I had to shuffle down quite far in the seat to see outta the window, takin pics was tricky. These were EI-DP* aircraft, except comin back on EI-DHI I was seated at the right height to see out! Clearly I have lost six inches in height or I'm going mad. Anyone in the know comment? I know some have the life jacket beneath the seat and some have it above your head so they don't have a uniform fleet....
Join Date: Jul 2007
Location: Warwickshire
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lol...skipness...i know exactly what you mean....in the DY. series and DC. i have had the same problem....get the overwing exits so you can really slouch in peace and look outta the window!!
best o luck
Bud
best o luck
Bud
Join Date: Aug 2007
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Mickyman.
Its quite simple really. The rules on pricing relate to all airlines and travel providers. They must include all non optional prices.
Strange how Ryanair have now posted they have a "technical problem" that prevents them from showing the prices according to current legislation. Whys isn't this given prominence on their home page in a similar size to their current offer rather than hidden away on a page after you have selected a flight.
I wonder if the IT people will devote as much haste in fixing this issue as they would if the system was down completely...
Its quite simple really. The rules on pricing relate to all airlines and travel providers. They must include all non optional prices.
Strange how Ryanair have now posted they have a "technical problem" that prevents them from showing the prices according to current legislation. Whys isn't this given prominence on their home page in a similar size to their current offer rather than hidden away on a page after you have selected a flight.
I wonder if the IT people will devote as much haste in fixing this issue as they would if the system was down completely...