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Thomas Cook

Old 9th May 2010, 18:50
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What do we think of the decision to remove IFE from TCX flights? (Short Haul ex. B767)

A sign of the time maybe, what are the costs involved, does anyone have any info?
It is down to the cost, licensing of movies and tv shows etc, plus most passengers have there own mp3 or movie device's ie i-phones.

Ill be very surprised if the other charters don't follow TCX in the next year or so.
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Old 9th May 2010, 19:45
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For what its worth I have flown TCX to Canada six times in the last year, three different A330's and the IFE in the premium cabin was not working properly on any of them so throw those in the bin as well please! On short haul can't really see why you need it.
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Old 9th May 2010, 19:50
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I think my company MON has removed movies from its shorthaul flights as well.
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Old 10th May 2010, 21:49
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So is TCX removing all IFE on all short haul flights or just movies?
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Old 11th May 2010, 09:44
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To the best of my knowledge its all IFE on narrow body aircraft.
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Old 11th May 2010, 09:52
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Do you really need IFE on a short haul flight?
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Old 11th May 2010, 10:27
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Does anyone know what type of aircraft TCX use from BHX to Antalya?
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Old 11th May 2010, 19:26
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POP- GLA

05:15 TCX035L PUERTO PLATA CANCELLED - I noticed this on the BAA website as been cancelled.What exactly happens to the passengers in this instance.Does TCX have to swallow the extra expense of accomodation for over 300 passengers on their A332 for a few extra days or do they stick them on to LGW,MAN or other UK bound aircraft ?
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Old 11th May 2010, 20:17
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Danger Daleks

As a result of a creative staff suggestion scheme, TCX have placed squads of Daleks at all main destinations. These bad-tempered aliens simply exterminate surplus holidaymakers, thus eliminating aircraft seating/hotac issues for future return flights. Simples.
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Old 12th May 2010, 16:34
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Anyone come up with any sensible answer ?
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Old 12th May 2010, 18:06
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Cabot - rather depends on why it was cancelled.
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Old 12th May 2010, 20:29
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Just me or anyone else think removing the IFE was a mistake on shorthaul. Good for the children to keep them entertained. Personally I woudln't fly with them again if it can be avoided. The only thing made the god awful cramped experience semi tolerable was the fact you could watch a movie. Now i'll choose Aer Lingus or Easyjet any day when flying from BFS, at least u get a decent bit of room.
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Old 12th May 2010, 20:41
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Belfastmark, I don't wish to get into the pros/ cons of removing IFE but since Easyjet dont offer movies and have a seat pitch one inch WORSE than TCX (independent source; seatguru.com) I fail to see how you can argue that you would have more space with them.

What I can say is that EVERY single pax that travelled with us during the recent Volcanic ash debacle was fed, watered and accomodated, irrespective of their ticket( flight only or package). We had EVERY pax back in the UK within 3 days of airspace reopening.

Easyjet et al may have newer units but we know how to handle pax and situations such as recent events. The lo-cos have their benefits, I use them frequently but please don't try and portray us as some sort of second class operator. We take our pax service very seriously and try and provide the most secure holiday experience available.
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Old 12th May 2010, 21:06
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I have to agree. Many will say that you don't need IFE on short flights, but it gives that extra option. Sure you can read, listen to music, but kitting out a family with ipods for the yearly holiday flights is a bit excessive. After an hour of reading, or listening to music, at least there's that choice should you want it.

A movie generally passes the time pretty well, and on the flights I've been on, when entertainment is provided, the majority of people seem to partake. Guess the airlines have done their sums though, and reckon if they can strip out IFE and keep the same yields and volumes, who can blame them. Each to their own, but entertainment especially on longer flights is a priority.

Brother and sister-in-law both hate flying, but wanted to visit New York, so I recommended Virgin. After the trip both said they'd much rather do a 7 or 8 hour flight with VS, than a 4 hour flight to the Canaries or Spain with EI or EZY with no entertainment.
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Old 12th May 2010, 21:46
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And to think... My first commercial flight was on a Viscount from Southend to Majorca. A three and a quarter hour flight and the refreshments were a packet of biscuits and a cup of instant coffee. How times change.
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Old 13th May 2010, 09:13
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Of course there will be an alternative supplied so that you're not bored!
A selection of hand held video/games electronicary will be available to be hired for the duration of the flight.

Or did you think such an opportunity would be missed?
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Old 13th May 2010, 12:01
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The decision to get rid of IFE from our short and mediumhaul narrowbody fleet was two-fold; firstly, the fact that we had a varied set of IFE equipment which was either needing regular maintenance or replacement causing delays, added costs and customer complaints, and secondly the cost of licensing for the entertainment itself, with more people owning their own headphones or bringing ones they'd bought 10 years earlier from Airtours or Flying Colours, the revenue just wasn't being made for IFE to pay its way. In three years of flying for TCX on the 757 (an aircraft we kit out to 235 pax) I've never sold headsets to even 10% of the customers onboard. Most people bring their own books, iPods and personal game players, and shortly for those who haven't, we will be providing rentable handheld units which will show an option of films and a variety of music.

Last edited by finding_nema; 13th May 2010 at 12:02. Reason: Spelling!
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Old 13th May 2010, 12:52
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Flyinthesky

Firstly, What exactly has the volcanic ash in anyway at all related to what I posted?

Second, it's a known fact the room is god awful on Thomascook planes. All you have to do is go on and look at reviews, they all say the same, it was the most hideous endurance test when I flew with Thomas Cook. FACT. How else can you explain how you magically fit an extra row of seats in? Cause all they care about in revenue and money and obviously this is the reason for the I.F.E
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Old 13th May 2010, 13:48
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If you ran a business in these difficult times would you continue supplying a lossmaking service that can only get worse or would you provide an alternative that certainly isn't loss making?

I'm sure the powers that be who make these decisions don't rule with their hearts but with their heads which also equates to pressures on the wallet.

It may also be because they can save money in advance of the fleet rollover, who knows what the future IFE may be (if any).
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Old 14th May 2010, 09:31
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Its like Thomas cook are going back to their origin.....Airworld....no ife!!

i wonder who will follow suit next when they see the money being saved.....
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