Easyjet - 3
Join Date: Jul 2000
Location: Thailand
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The opening times are not a factor for either FR or EZ. Most of their bases have night flying restrictions and it affects the operation not one tiny little bit. All FR and EZ aircraft are on the ground overnight. It is one of the main reasons the pilots enjoy working for them, home every night.
A red herring if ever there was one.
Tongues in cheeks just pass some people by I fear.
p.s. this to save you rushing into print to deny my point; there might be a night Athens but the argument still holds up.
A red herring if ever there was one.
Tongues in cheeks just pass some people by I fear.
p.s. this to save you rushing into print to deny my point; there might be a night Athens but the argument still holds up.
Join Date: Aug 2006
Location: Europe
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Join Date: Sep 2007
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The opening times are not a factor for either FR or EZ. Most of their bases have night flying restrictions and it affects the operation not one tiny little bit.
Join Date: Oct 2007
Location: Cleveland
Age: 49
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EasyJet Newcastle to Bristol Sat 14 Jun
Mrs Inglebyboro flew on then above route earlier this morning, taking our 4 week old son. After check in she carried on through to the departure gate, taking the baby in the pushchair. At the gate, there was a load of steps to go down (which was not advised at check in - if so, she would have got rid of the pushchair then). She asked one of the staff at the gate if they could help her with the pushchair down the stairs, only to be told that they would NOT help her. My wife then asked how was she supposed to get the pushchair down the flight of stairs, to which the reply was "Its not our problem, but if you need help then you will have to ask another passenger"
She then had to wait at the top of the stairs, until she could find somebody to help, whilst the "customer service asssistants", or whatever they are called this week, looked on, with the occasional laugh, when the first few pax refused to help.
I understand that Easy dont use airbridges to reduce costs, but surely, assisting a passenger down some stairs, when there is no lift available, is something that a pax could, or should expect.
Easy charge £16 for an infant, so what on earth is this payment for. They get no luggage allowance, the cost of using the seatbelt during the flight does not cost £16.
If Easy cannot help single pax, with a pushchair, why is this not made clear on the website, or is it just a case of some Geordies getting paid for a job which they are not doing?
She then had to wait at the top of the stairs, until she could find somebody to help, whilst the "customer service asssistants", or whatever they are called this week, looked on, with the occasional laugh, when the first few pax refused to help.
I understand that Easy dont use airbridges to reduce costs, but surely, assisting a passenger down some stairs, when there is no lift available, is something that a pax could, or should expect.
Easy charge £16 for an infant, so what on earth is this payment for. They get no luggage allowance, the cost of using the seatbelt during the flight does not cost £16.
If Easy cannot help single pax, with a pushchair, why is this not made clear on the website, or is it just a case of some Geordies getting paid for a job which they are not doing?
Join Date: Jan 2005
Location: LGW
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It's not easyJet staff at the gate, it's the handling agents staff.
The payment of £16 goes to easyJet for your infant to fly, not to the handling agents. That £16 covers the cost of fuel that the little one might be causing the aircraft to burn during the flight (remember all weight onboard increases fuel burn).
Handling agents only provide a limited amount of staff at the gate, who have the job of checking the boarding cards which is a job that is very intensive as easyJet (and any airline for that matter) do not want to take the wrong pax to the wrong destination. The gate staff are also reconciling the boarding cards to get the correct head count. If a gate agent was to move from the gate and assist with carrying items for pax down to the aircraft then they would not be doing their job of checking boarding cards and reconciling boarding cards and trying to supervise the boarding process.
Your wife did not need to carry the pushchair down to the aircraft, it could have been left at the gate and the gate agents would then ensure that it goes into the hold. This happens at all airports where those parents travelling alone with an infant do not then have to struggle down to the aircraft with half a tonne of stuff.
Remember, the only easyJet staff you will ever meet are the cabin crew that are onboard the aircraft. The cabin crew want you to have a pleasant flying experience unfortunately though, it's always the handling agents that create the negative experience for the pax.
The payment of £16 goes to easyJet for your infant to fly, not to the handling agents. That £16 covers the cost of fuel that the little one might be causing the aircraft to burn during the flight (remember all weight onboard increases fuel burn).
Handling agents only provide a limited amount of staff at the gate, who have the job of checking the boarding cards which is a job that is very intensive as easyJet (and any airline for that matter) do not want to take the wrong pax to the wrong destination. The gate staff are also reconciling the boarding cards to get the correct head count. If a gate agent was to move from the gate and assist with carrying items for pax down to the aircraft then they would not be doing their job of checking boarding cards and reconciling boarding cards and trying to supervise the boarding process.
Your wife did not need to carry the pushchair down to the aircraft, it could have been left at the gate and the gate agents would then ensure that it goes into the hold. This happens at all airports where those parents travelling alone with an infant do not then have to struggle down to the aircraft with half a tonne of stuff.
Remember, the only easyJet staff you will ever meet are the cabin crew that are onboard the aircraft. The cabin crew want you to have a pleasant flying experience unfortunately though, it's always the handling agents that create the negative experience for the pax.
Join Date: Oct 2007
Location: Cleveland
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The stairs my wife needed help with were to get down to the gate, not from the gate to the aircraft.
I appreciate that EasyJet palm off ground handling agent duties to 3rd parties, but I pay EasyJet for my seat, not the handling agent. Therefore, my grip must be with the people I have paid my money to, as I, (or my wife) am the airlines customer.
Easyjet chose to operate from this gate at Newcastle (which has a different lay out to the rest, and is the only one where you have to go downstairs BEFORE you reach the gate). There is no escalator or lift to use, so the stairs are the only option.
If a pax is disabled, there are other options to get the pax onto the aircraft, but it seems Easy do not give a monkeys about people with very young children. If my wife was advised of the problem at check in (same handling agent), she would have got rid of the pushchair then, and carried my son the rest of the way.
I also understand that the gate staff cannot leave the gate unattended, but if one of them went to help my wife, there would have still been staff there to ensure gate duties were acrried out.
I do not pay fellow passengers to assist with helping my wife, I pay the airline.
Once on board, she had a pleasant trip, but as a customer, I see the easyJet brand and logo from Check in through to the destination airport
I appreciate that EasyJet palm off ground handling agent duties to 3rd parties, but I pay EasyJet for my seat, not the handling agent. Therefore, my grip must be with the people I have paid my money to, as I, (or my wife) am the airlines customer.
Easyjet chose to operate from this gate at Newcastle (which has a different lay out to the rest, and is the only one where you have to go downstairs BEFORE you reach the gate). There is no escalator or lift to use, so the stairs are the only option.
If a pax is disabled, there are other options to get the pax onto the aircraft, but it seems Easy do not give a monkeys about people with very young children. If my wife was advised of the problem at check in (same handling agent), she would have got rid of the pushchair then, and carried my son the rest of the way.
I also understand that the gate staff cannot leave the gate unattended, but if one of them went to help my wife, there would have still been staff there to ensure gate duties were acrried out.
I do not pay fellow passengers to assist with helping my wife, I pay the airline.
Once on board, she had a pleasant trip, but as a customer, I see the easyJet brand and logo from Check in through to the destination airport
Join Date: Sep 2004
Location: London
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SXF
For clarification, SXF operates 24/7 with no night restrictions, SXF accepts all off schedule arrivals from TXL (which closes 2300-0600). Quite often the likes of BA, AB, AF, IB etc can be seen there when they are running late and cannot meet the 2300 closure of TXL
Sad news about DTM though... at least all the employees there will just be offered the move back to the UK or another easyJet base as per their secondment contracts!
Sad news about DTM though... at least all the employees there will just be offered the move back to the UK or another easyJet base as per their secondment contracts!
Join Date: Aug 2006
Location: Europe
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After a ten-year administrative court battle, in March 2006 the Bundesverwaltungsegericht in Leipzig gave the go-ahead for the project by ruling in favour of Berlin-Brandenberg against challenges by residents and municipalities near the future airport (there is no appeal against the decision and [B]compensation has been set along with restrictions on night flights).
Das Gericht hatte die Genehmigungsbehörde verpflichtet, ein „weitgehendes Nachtflugverbot“ von 0 Uhr bis 5 Uhr anzuordnen. Auch in der Zeit von 22 Uhr bis 24 Uhr und von 5 bis 6 Uhr ist nur der Flugbetrieb unbedenklich, der sich aus „nachvollziehbaren Gründen nicht innerhalb des Tagzeitraumes“ abwickeln lässt.
Join Date: Mar 2006
Location: UK
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Inglebyboro
It's often the case that the service agent sours the customer's experience with easyJet before they even meet an easyjet member of staff. The only comfort for us is that the same service agent will represent most or all of the other airlines at that airport, including our competitors. So in theory, other airlines should suffer similar complaints.
However, despite the fact that they represent everyone else, they still represent easyjet, and you - as you rightly said - bought your ticket with easyjet not some unknown service agency. Without commenting on your particular case, I would strongly encourage anyone with airport handling issues to email Andy Harrison with their complaint. It's generally the worst part of a customer's experience with the company, and one the crews alone often have to make up for.
JB
It's often the case that the service agent sours the customer's experience with easyJet before they even meet an easyjet member of staff. The only comfort for us is that the same service agent will represent most or all of the other airlines at that airport, including our competitors. So in theory, other airlines should suffer similar complaints.
However, despite the fact that they represent everyone else, they still represent easyjet, and you - as you rightly said - bought your ticket with easyjet not some unknown service agency. Without commenting on your particular case, I would strongly encourage anyone with airport handling issues to email Andy Harrison with their complaint. It's generally the worst part of a customer's experience with the company, and one the crews alone often have to make up for.
JB
Join Date: Nov 2006
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Mrs inglebyboro @NCL
If I were you I would write into EZY to [email protected]
While nothing can be done at this stage to remedy the problem other than an apology, EZY can use complaints like these to improve the service by 3rd party companies.
I wrote in myself as a couple of weeks ago I was flying from Paris, and after a delay of about 1 hour due to only 1 bus being available to ferry passengers from 2B to the aircraft, the problem was that after paying for Speedy boarding the bus was boarded in sequence, ie SB first then children and ppl with special assistance needed then A etc. The guy at the gate advise the first on to go to the front of the bus so that Speedy boarders get on first, when the bus arrived at the steps of the aircraft so too did the second bus, so it ofloaded first so B and A were on first and I could not choose my seat, not a big deal but I was annoyed as I was very tired and didnt want to get a bad seat!
The ground service company did not seem to understand the needs of easyjet or its passengers, and not understand the boarding sequence tells me that the communication to ground service agents and bus drivers is poor.
EI-BUD
While nothing can be done at this stage to remedy the problem other than an apology, EZY can use complaints like these to improve the service by 3rd party companies.
I wrote in myself as a couple of weeks ago I was flying from Paris, and after a delay of about 1 hour due to only 1 bus being available to ferry passengers from 2B to the aircraft, the problem was that after paying for Speedy boarding the bus was boarded in sequence, ie SB first then children and ppl with special assistance needed then A etc. The guy at the gate advise the first on to go to the front of the bus so that Speedy boarders get on first, when the bus arrived at the steps of the aircraft so too did the second bus, so it ofloaded first so B and A were on first and I could not choose my seat, not a big deal but I was annoyed as I was very tired and didnt want to get a bad seat!
The ground service company did not seem to understand the needs of easyjet or its passengers, and not understand the boarding sequence tells me that the communication to ground service agents and bus drivers is poor.
EI-BUD
Join Date: Sep 2003
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Inglebyboro, I agree with the others, write in to share your wifes eperience. As you said its a unusual gate unlike all the others at NCL so EZY may not be aware of the problem. Advise them and I bet they try to get it sorted so at least she may not have the same problem in the future.
Rubik101, all EZY aircraft are not on the ground overnight, have a look at the summer schedule and you will find nearly all are airborne till midnight with a lot still airborne till 2/3am network wide. There is more than just a night Athens!! RYR tend to be tucked up at 10pm but a lot of EZY's keep flying. This is the problem at DTM. The 3 aircraft there are losing at least 2 sectors each, every day. You can justify losing 6 daily sectors when fuel is cheap but as it gets more and more expensive a strict night curfew just doesn't make a crew base at DTM economical sense. Operate through there from other bases instead. So sorry but I don't think your argument does hold up.
Rubik101, all EZY aircraft are not on the ground overnight, have a look at the summer schedule and you will find nearly all are airborne till midnight with a lot still airborne till 2/3am network wide. There is more than just a night Athens!! RYR tend to be tucked up at 10pm but a lot of EZY's keep flying. This is the problem at DTM. The 3 aircraft there are losing at least 2 sectors each, every day. You can justify losing 6 daily sectors when fuel is cheap but as it gets more and more expensive a strict night curfew just doesn't make a crew base at DTM economical sense. Operate through there from other bases instead. So sorry but I don't think your argument does hold up.
Join Date: Sep 2004
Location: London
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BBI is a good many years off, they have only just started clearing the southern side of the main runway for the terminals.... there has to be dirty great hole dug yet for the train station and lines...
however, i did not know that the government was going to imply night restrictions... seems silly to me considering its in the middle of the country side, but i guess any politics these days dont make sense to me!
Thanks for the information eu01!
however, i did not know that the government was going to imply night restrictions... seems silly to me considering its in the middle of the country side, but i guess any politics these days dont make sense to me!
Thanks for the information eu01!
Join Date: Feb 2007
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Future of G-TTOB/C/D/E
Sorry if already been discussed before. Have just noticed on jethros that these four A320's are to be WFU 4Q08 and onwards to BA.
This explains why U2 have kept the blue underbelly on just these aircraft. Anyone know if they are really going to BA and does anyone know when in the 4Q.
http://www.jethros.dwsitech.com/flee...et_a320srs.htm
Cheers in advance for any info.
This explains why U2 have kept the blue underbelly on just these aircraft. Anyone know if they are really going to BA and does anyone know when in the 4Q.
http://www.jethros.dwsitech.com/flee...et_a320srs.htm
Cheers in advance for any info.
Join Date: May 2004
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New MXP destinations
New routes announced from Milan Malpensa (MXP).
Rumours do come true with Copenhagen finally announced along with Sofia. Domestic routes also announced with Brindisi and Lamezia.
Not too sure when they start but I'm guessing an official announcement today with Mr Harrison making a visit to MXP today for the 10th aircraft delivery.
Splashdown
Rumours do come true with Copenhagen finally announced along with Sofia. Domestic routes also announced with Brindisi and Lamezia.
Not too sure when they start but I'm guessing an official announcement today with Mr Harrison making a visit to MXP today for the 10th aircraft delivery.
Splashdown
Join Date: Mar 2007
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MXP-CPH seems to be a daily afternoon flight from 1st October.
But not on sale for winter yet.
MXP-CPH 13:30-15:40
CPH-MXP 16:10-18:15
except Saturday
MXP-CPH 12:00-14:10
CPH-MXP 14:40-16:45
But not on sale for winter yet.
MXP-CPH 13:30-15:40
CPH-MXP 16:10-18:15
except Saturday
MXP-CPH 12:00-14:10
CPH-MXP 14:40-16:45
Join Date: Nov 2006
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Ezy Manchester
Does anyone have any information on any further developments on the new MAN base. I thought EZY would have announced city routes by now like MAD, CDG etc. Also are A319 due to operate from MAN?
