Aurigny Air Services
Join Date: May 2007
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im no Flybe fan but their new E175's vs GR's ATRs is no contest. Blue Islands will have bought into a 10 year comitment to old tech planes so no way will they stay on LGW in an equipment fight with FlyBe.
Join Date: Apr 2004
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I think most people choose who to fly with based on the ticket price of the day or the times of the flight.
If anyone chooses to fly an airline because it's a jet for a 40 minute flight has probably been dropped on their face at some point in their life
If anyone chooses to fly an airline because it's a jet for a 40 minute flight has probably been dropped on their face at some point in their life
Join Date: Jul 2009
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Pete, you need to learn how to spell Stansted if you want to be taken seriously.
Join Date: Jun 2002
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Originally Posted by quazz
I think most people choose who to fly with based on the ticket price of the day or the times of the flight.
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He means flybe will cancel flights very quickly in bad weather to preserve their punctuality stats while aurigny usually waits to try and operate. Resulting in lots of hanging around at airports.
Both methods are equally annoying
Both methods are equally annoying
Join Date: Jun 2002
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Originally Posted by WingoWango
you just don't know what your talking about
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I have no doubt that Flybe & Aurigny operate to the same standards. The difference is in operational philosophy - Aurigny keep trying longer, while Flybe give up sooner. This is not new - when BA/Jersey European/Aurigny all ran, BA would cancel at the first hint of fog - Jersey European tried much harder, but it was Aurigny who generally got you home. If anyone could, it would be Aurigny.
Join Date: Jul 2006
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Yessir, its a well known fact all pilots have that disease called GETHOMEITIS. Means home base crew get in when away based crew dont.
Only exception is when captain is having a fling with the trolley dolley and then reverse gethomeitis works to get a steamy night at the local Hilton.
Only exception is when captain is having a fling with the trolley dolley and then reverse gethomeitis works to get a steamy night at the local Hilton.
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Hi!
With regard to the rumour that Derek Coates is going to convert the Ridunians, if he guarantees to reinstate the Shoreham service, supported by an adequate investment of marketing in the south east of the mainland, he might just convert me.
Alderney needs proper communications in order to bring health to its economy and with the increasing cost of european holiday destinations, the Channel Islands should be able to compete once again.
When people realise that they can take their dogs with them to the island on a Trislander they'll realise that it saves the cost of a mainland dog hotel or carer.
Best wishes
OldShoreham
With regard to the rumour that Derek Coates is going to convert the Ridunians, if he guarantees to reinstate the Shoreham service, supported by an adequate investment of marketing in the south east of the mainland, he might just convert me.
Alderney needs proper communications in order to bring health to its economy and with the increasing cost of european holiday destinations, the Channel Islands should be able to compete once again.
When people realise that they can take their dogs with them to the island on a Trislander they'll realise that it saves the cost of a mainland dog hotel or carer.
Best wishes
OldShoreham
Join Date: Jun 2002
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Mr '5-types-in-a-fleet-of-8' Coates has thrown a strop about Malcolm Hart - who has been gagged by Treasury - so only the 'give-away-Aurigny' crowd are allowed to talk to the press.....
Join Date: Oct 2007
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Kuningun
Oh do stop with the "Flymaybe" nonsense, do you know how pathetic and childish that sounds? Grow up.
As for Flybe cancelling on a whim and Aurigney not, I'm afraid you're a tad blinkered. I operated into Guernsey last week in the Q400. We didn't leave base until Guernsey was workable weather wise, a 2hr delay ensued, the company got another crew to operate our sectors after the channel islands so we could stay with the aircraft and get the pax to their destination (Jer/Gci). So Flybe did give a stuff, and did make allowances where possible. With a large operation it isn't always as simple as waiting around waiting for the weather to clear, invariably this will have a knock on effect to every other flight that aircraft is doing for the rest of the day, something which Aurigney either hasn't got to worry about or that's why they are losing an inordinate amount of money. You can't make money as an airline on goodwill.
CC
Oh do stop with the "Flymaybe" nonsense, do you know how pathetic and childish that sounds? Grow up.
As for Flybe cancelling on a whim and Aurigney not, I'm afraid you're a tad blinkered. I operated into Guernsey last week in the Q400. We didn't leave base until Guernsey was workable weather wise, a 2hr delay ensued, the company got another crew to operate our sectors after the channel islands so we could stay with the aircraft and get the pax to their destination (Jer/Gci). So Flybe did give a stuff, and did make allowances where possible. With a large operation it isn't always as simple as waiting around waiting for the weather to clear, invariably this will have a knock on effect to every other flight that aircraft is doing for the rest of the day, something which Aurigney either hasn't got to worry about or that's why they are losing an inordinate amount of money. You can't make money as an airline on goodwill.
CC
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Coffin Corner, its not pathetic and childish, one would only have to look at the departure stats from GCI for the last fortnight to see the number of flights that BE have cancelled.
And, if you had any idea about the GR schedule you would realise that two of Aurigny's ATRs do 8 sectors a day, while the 3rd does 6. Therefore, like carriers such as BE, they are equally as prone to knock-on delays.
Thirdly, I am fed up of statements about the losses incurred by GR, the States of Guernsey recently comissioned a £250,000 finanacial investigation into the management of Aurigny, with Deloite concluding that the company was well run. Hard facts that are hard to aruge with.
And, if you had any idea about the GR schedule you would realise that two of Aurigny's ATRs do 8 sectors a day, while the 3rd does 6. Therefore, like carriers such as BE, they are equally as prone to knock-on delays.
Thirdly, I am fed up of statements about the losses incurred by GR, the States of Guernsey recently comissioned a £250,000 finanacial investigation into the management of Aurigny, with Deloite concluding that the company was well run. Hard facts that are hard to aruge with.
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No, it is pathetic and childish, "flymaybe", give it a rest.
CIgsy, please re-read my post, I said it's either GR doesn't suffer from the knock-on or that's why they are losing money. At no time did I infer the ATR was sat on it's arse for the rest of the day.
Also do you REALLY think Flybe would want to cancel the flights? Are you that stupid to think that they cancel for the hell of it? Of course they don't.
So the company is well run? Maybe so but what about the losses? Well run or not, you can't hide the losses.
CIgsy, please re-read my post, I said it's either GR doesn't suffer from the knock-on or that's why they are losing money. At no time did I infer the ATR was sat on it's arse for the rest of the day.
Also do you REALLY think Flybe would want to cancel the flights? Are you that stupid to think that they cancel for the hell of it? Of course they don't.
So the company is well run? Maybe so but what about the losses? Well run or not, you can't hide the losses.
Coffin Corner says.. 'You can't make money as an airline on goodwill'
Slight thread drift...may be [no pun intended!] if airlines around the world realised the significance of goodwill, they would be in a far healthier state!
Although aircrew thank us for choosing to fly with them, such comments appear to be rather cynical. The problem is that ground staff, handling agents etc too often treat the customers with utter contempt. No [truthful] explanations for delays and cancellations; often no explanation at all; often no human beings available or bothering to explain anything! Bland apologies, for delays and cancellations, read from a script, when in fact they have just totally messed up your travel arrangements are pathetic.
Airlines and their agents should learn that good customer service and the goodwill thereby created will make a significant contribution to their success!
just my thoughts, Helen
Slight thread drift...may be [no pun intended!] if airlines around the world realised the significance of goodwill, they would be in a far healthier state!
Although aircrew thank us for choosing to fly with them, such comments appear to be rather cynical. The problem is that ground staff, handling agents etc too often treat the customers with utter contempt. No [truthful] explanations for delays and cancellations; often no explanation at all; often no human beings available or bothering to explain anything! Bland apologies, for delays and cancellations, read from a script, when in fact they have just totally messed up your travel arrangements are pathetic.
Airlines and their agents should learn that good customer service and the goodwill thereby created will make a significant contribution to their success!
just my thoughts, Helen
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I think the classic 'thank you' phrase goes sometime along the lines of:
'Ladies and Gentlemen, we at Aurigny Air Services would like to thank you very much for flying with us today. Next time you get that insane urge to go plumetting through the skies in a pressurised aluminium tube, please do choose us again.'
'Ladies and Gentlemen, we at Aurigny Air Services would like to thank you very much for flying with us today. Next time you get that insane urge to go plumetting through the skies in a pressurised aluminium tube, please do choose us again.'
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Aurigny losses
Re Coffincorners' question "What about the losses?" It is widely reported that Aurigny's losses stem from the inter-island services - with UK routes (some in competition to FlyBE) highly profitable.
Demand for Inter-island services is insuffucient to support two airlines and as a result BI's competition on the GCI-JER route has lead to both airlines loosing money. It seems strange that FlyBE are making noises to be allowed more passengers to travel inter-island on their triangular sectors which would only make the situation worse for all.
On the subject of pathetic excuses for late departures I think the worst is:
"We appologise for the late departure of flight XYZ which is due to the late arrival of the incoming aircraft"
...which explains nothing to the passenger as it is the same as saying "Your plane is running late today, so you will be late departing!"
Demand for Inter-island services is insuffucient to support two airlines and as a result BI's competition on the GCI-JER route has lead to both airlines loosing money. It seems strange that FlyBE are making noises to be allowed more passengers to travel inter-island on their triangular sectors which would only make the situation worse for all.
On the subject of pathetic excuses for late departures I think the worst is:
"We appologise for the late departure of flight XYZ which is due to the late arrival of the incoming aircraft"
...which explains nothing to the passenger as it is the same as saying "Your plane is running late today, so you will be late departing!"
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Just a couple of points I wish to add my own comments to......(I know you all love me on Pprune!)
BE vs GR (??)
I agree with Coffin Corner....it would seem to me that a majority of people expect airlines who are not neccesarily based in the islands to bend over backwards for them regardless of the other 8 flights scheduled that day across the country. This should not be the case but BE do go out of their way its just customers do not know this because it all goes on behind the scenes.
Delays and reasons
In reality no matter how detailed your explanation is to a passenger, rarely is it good enough. Even if you answered every question thrown at you passengers now a days consider the cause to be an 'excuse' or often accuse you of telling lies.
Aurigny (oh, the title of the thread!)
GR are a good airline to fly with, I have used them on the interisland a few times and the flights have been full. I think the problem is that their prices seem fairly fixed? For example one particular month I was flying and every service GCIJER was £25.00 I think.......could this be where they are going wrong? Many airlines increase fares as the flight fills up. By charging a set fee island folk may be happy but could this be supporting Coffin Corners suggestion that the airline is operating on goodwill?
BE vs GR (??)
I agree with Coffin Corner....it would seem to me that a majority of people expect airlines who are not neccesarily based in the islands to bend over backwards for them regardless of the other 8 flights scheduled that day across the country. This should not be the case but BE do go out of their way its just customers do not know this because it all goes on behind the scenes.
Delays and reasons
In reality no matter how detailed your explanation is to a passenger, rarely is it good enough. Even if you answered every question thrown at you passengers now a days consider the cause to be an 'excuse' or often accuse you of telling lies.
Aurigny (oh, the title of the thread!)
GR are a good airline to fly with, I have used them on the interisland a few times and the flights have been full. I think the problem is that their prices seem fairly fixed? For example one particular month I was flying and every service GCIJER was £25.00 I think.......could this be where they are going wrong? Many airlines increase fares as the flight fills up. By charging a set fee island folk may be happy but could this be supporting Coffin Corners suggestion that the airline is operating on goodwill?