bmibaby emergency exit seats
Join Date: Jul 2003
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May I claify,BMIBABY do indeed offer the option of paying for ALL exit seats on their 737s @ the tidy sum of GBP15 each
I am involved with said company daily so can assure you it is so
I am involved with said company daily so can assure you it is so
Join Date: Aug 2003
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I dont see what the big deal is here. Overwing exit seats are charged for... so what?? Cabin crew check that ABP's are sat in these seats upon boarding, If they are not ABP's then they are moved, and a refund follows some days later.. Simple really, and if they are charged for or not makes no difference! If someone is an ABP and fits the criteria set by the the CAA then they can sat there, charged for or not...
Join Date: Nov 2001
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WHBM. FYI, a distinctive headrest colour at the emergency exit row is no good in a smoke-filled cabin, when the only breathable air is up to 18 inches off the ground. That's why there is floor level lighting.
Join Date: Mar 2004
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Thank you mallouin
i am also involved in the company and i know that overwings are not charged for!!!
row 1 is the only row available for £15, even if its during the flight 10 mins to land and pax want to sit on them they have to pay £15, this is not the case at the overwings!!!
if you are charging for the overwings then this needs to be looked into!
i am also involved in the company and i know that overwings are not charged for!!!
row 1 is the only row available for £15, even if its during the flight 10 mins to land and pax want to sit on them they have to pay £15, this is not the case at the overwings!!!
if you are charging for the overwings then this needs to be looked into!
Join Date: Jul 2003
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oh dear oh dear 
Sorry guess you must only see 733s prolly at MAN,Baby charge GBP15 for exit seats all exit seats should you wish to confirm this I suggest you contact comercial.
If the rules have changed I apologise in advance,you cant trust em you know.
Sorry guess you must only see 733s prolly at MAN,Baby charge GBP15 for exit seats all exit seats should you wish to confirm this I suggest you contact comercial.
If the rules have changed I apologise in advance,you cant trust em you know.
Join Date: Nov 1999
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From the bmibaby website :
"emergency exit seats cannot be reserved using the online seat selection system, these seats can be purchased at check-in for an additional cost of £15 (22.50 Euros). These seats are sold subject to terms and conditions."
Perhaps you could look into this, Airboy...
C
"emergency exit seats cannot be reserved using the online seat selection system, these seats can be purchased at check-in for an additional cost of £15 (22.50 Euros). These seats are sold subject to terms and conditions."
Perhaps you could look into this, Airboy...
C
Join Date: Feb 2002
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ok
thought i'd throw in my 2p's worth
again i work for the said company, have done since the birth!
as far as i know there is no longer a charge for o/x exits as there is a requirement for them to be occupied!
if only one side is occupied and has been paid for ....and the other side remains empty then we have to move somone to the empty side ..... then person who has paid is not a happy bunny!
certainly row 1 is a chargable seat, but....... it seems some bases downroute dont have the facility to charge.
so it is only uk and spanish routes that are charged, both out and inbound!
regards
flyer2308
thought i'd throw in my 2p's worth
again i work for the said company, have done since the birth!
as far as i know there is no longer a charge for o/x exits as there is a requirement for them to be occupied!
if only one side is occupied and has been paid for ....and the other side remains empty then we have to move somone to the empty side ..... then person who has paid is not a happy bunny!
certainly row 1 is a chargable seat, but....... it seems some bases downroute dont have the facility to charge.
so it is only uk and spanish routes that are charged, both out and inbound!
regards
flyer2308
WHBM. FYI, a distinctive headrest colour at the emergency exit row is no good in a smoke-filled cabin, when the only breathable air is up to 18 inches off the ground. That's why there is floor level lighting.
You are quite right of course. However (hopefully) by no means all evacuations need to be carried out in a smoke filled cabin, when the coloured lights (whose purpose behind the change of colour is never explained in the pax briefing) will not be so apparent. Also the yellow seats stand out when you look round the cabin after boarding to spot where the exit is; they stand out much more than the red Exit signs.
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Fair point, then. I believe that the significance of the light colours is explained in the "emergency PA" - which is a much more substantial briefing that is done in the event of a real emergency situation unfolding.
Join Date: Mar 2004
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thanks for that flyer, so am i right in thinking that the o/w are not chargeable??
or is it different procedure for the 300 & 500's????
i am under the impression that the only chargeable row was row 1 which they can buy on board using credit card only!, and if your o/w are empty you have to have at least one person present on each side?
or is it different procedure for the 300 & 500's????
i am under the impression that the only chargeable row was row 1 which they can buy on board using credit card only!, and if your o/w are empty you have to have at least one person present on each side?
Join Date: Sep 2003
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ABP's and emergency exits
ABP: "A phisically and mentally fit person, not old, possibly travelling on their ownideally a dead-heading cabin crew. Must be over 14 and able to operate an emergency exit in case of an evacuation. Passengers requiring an ESB cannot occupy such seats in any circumstances."
...
"In case the passenger who has purchased the emergency seat does not fulfil the requirements for the occupation of such seat, they will be relocated to another seat and the fare paid will not be refunded."
This comes from FCA's cabin crew SEP manual and Cabin Services manual.
FCA charge 15£ for an "extra legroom" seat (emergency exit on the short-haul fleet) when the pax books it over the phone they are asked specific questions. The contract they then receive states clearly that if in the opinion of the cabin crew they do not fulfil those specific requirements they will be moved and they won't get a refund.
I, personally, have moved lots of people... Old people or simply people who were chatting and joking during the emergency demonstration or didn't pay any attention to my
ABP specific briefing.
I don't want to be offensive but I take these things very seriously and, having experienced an emergency landing in the past, I am glad that the person sitting in front of me knew what he was doing, was neither drunk, nor so overweight to need an ESB.
You can buy these seats for 15£ OW but I know many airlines (like FCA) offer ABP seats as part of special packages like the wedding one, which also has an upgraded meal and champagne.
I personally disagree with this practice. As much as I disagree with ground agents giving these seats to pregnant women (in need of space) people with young kids (believe me, it happens all the time) or leaving them last, so to be filled by the last people who check-in.
You want an emergency seat? just check-in early and ask for it...and prove you can help me if I need you!!!
Cheers!!!
FBW.
...
"In case the passenger who has purchased the emergency seat does not fulfil the requirements for the occupation of such seat, they will be relocated to another seat and the fare paid will not be refunded."
This comes from FCA's cabin crew SEP manual and Cabin Services manual.
FCA charge 15£ for an "extra legroom" seat (emergency exit on the short-haul fleet) when the pax books it over the phone they are asked specific questions. The contract they then receive states clearly that if in the opinion of the cabin crew they do not fulfil those specific requirements they will be moved and they won't get a refund.
I, personally, have moved lots of people... Old people or simply people who were chatting and joking during the emergency demonstration or didn't pay any attention to my
ABP specific briefing.
I don't want to be offensive but I take these things very seriously and, having experienced an emergency landing in the past, I am glad that the person sitting in front of me knew what he was doing, was neither drunk, nor so overweight to need an ESB.
You can buy these seats for 15£ OW but I know many airlines (like FCA) offer ABP seats as part of special packages like the wedding one, which also has an upgraded meal and champagne.
I personally disagree with this practice. As much as I disagree with ground agents giving these seats to pregnant women (in need of space) people with young kids (believe me, it happens all the time) or leaving them last, so to be filled by the last people who check-in.
You want an emergency seat? just check-in early and ask for it...and prove you can help me if I need you!!!
Cheers!!!
FBW.
I have long felt that those airlines with Frequent Flyer schemes (unfortunately not the charters) could offer a little Saturday morning course in evacuation procedures which could then be linked into the res system and these seats allocated first to those passengers. Such is the demand for exit-row seats among members of these FF schemes that I feel they would have sufficient takers.
Flybywire raises an interesting point about the honeymooners etc champagne packages, which seems to show that on landing the pax deliberately seated at the overwing are those most likely to be inebriated. In any rational society the CAA would have dealt with this.
Flybywire raises an interesting point about the honeymooners etc champagne packages, which seems to show that on landing the pax deliberately seated at the overwing are those most likely to be inebriated. In any rational society the CAA would have dealt with this.
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I travelled EMA-PRG return on bmi baby a couple of weeks ago. The F/A moved a couple of passengers to the over wing exit seat during the pre flight to make sure they were occupied.
As SLF what concerns me is that a number of airlines have now put 2 extra seats in the exit row gap, this can only be a hazard in the event of an emergency evacuation of the aircraft.
As SLF what concerns me is that a number of airlines have now put 2 extra seats in the exit row gap, this can only be a hazard in the event of an emergency evacuation of the aircraft.
Join Date: Oct 2003
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At ckin we only give out the flt is full on baby. Occasionally depending on the type of people in the queue i ask people with reserved seats if they would mind moving into the exit rows.
When i first started ckin i was told that children/ pregnant women / and people with restricted mobility were never to be put in the exit rows.
Back to the point though. Originally we were told to charge for all exit seats but this has been changed. over wing exits are no longer charged for. row 1 on the 733, and rows1,2 on the 735 are now the only ones to be charged for.
Still makes me chuckle when people come up and demand an exit seat as they have a bad leg or back. my reply is usually
' i'm sorry sir/ madam as you have highlighted this problem to me i am unable to sit you in the exit row for safety reasons.
When i first started ckin i was told that children/ pregnant women / and people with restricted mobility were never to be put in the exit rows.
Back to the point though. Originally we were told to charge for all exit seats but this has been changed. over wing exits are no longer charged for. row 1 on the 733, and rows1,2 on the 735 are now the only ones to be charged for.
Still makes me chuckle when people come up and demand an exit seat as they have a bad leg or back. my reply is usually
' i'm sorry sir/ madam as you have highlighted this problem to me i am unable to sit you in the exit row for safety reasons.
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Thanks for seeing sense in the above post. For god sake I see it's lets have a go a baby time again!
Whats the problem with people wanting to pre-book both the front and back seats as well as the OWE seats (thats Over Wing Exit) for those people who I find freely comment on PPRUNE without mostly not knowing a thing about what they are talking about!
As one person said "most charter airlines do the same anyway". Yes bmibaby have a seat allocation policy, whereby the person can select where they would like to sit (a good system i think), but it's better than just arriving at the aircraft like a heard of cattle (like on some Loco's) and then having to sit whereever you can find a space.
I am more than sure that bmibaby follow and exceed the many CAA safety requirements (after all why risk your hard earned AOC).
If people want to pay for the privilage of reserving the exit seats then thats fine - oh and as for the senario of the gentleman pre-books the seat and then breaks his leg and so cannot sit in it - I am more than sure that most companies would see sense and reimburse the gentleman.
Whats the problem with people wanting to pre-book both the front and back seats as well as the OWE seats (thats Over Wing Exit) for those people who I find freely comment on PPRUNE without mostly not knowing a thing about what they are talking about!
As one person said "most charter airlines do the same anyway". Yes bmibaby have a seat allocation policy, whereby the person can select where they would like to sit (a good system i think), but it's better than just arriving at the aircraft like a heard of cattle (like on some Loco's) and then having to sit whereever you can find a space.
I am more than sure that bmibaby follow and exceed the many CAA safety requirements (after all why risk your hard earned AOC).
If people want to pay for the privilage of reserving the exit seats then thats fine - oh and as for the senario of the gentleman pre-books the seat and then breaks his leg and so cannot sit in it - I am more than sure that most companies would see sense and reimburse the gentleman.
Join Date: Jan 2005
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I think you should all get your fact right, before slagging Baby off for charging to sit at the emergency exits!
We only charge to extra legroom on the front row, we DO NOT, charge for sitting at the overwing emergency exits. If pax are seated there then fine, if not, then we find ABP's to sit there, as it's our requirement to do so and the pax are briefed.
So, hope that's cleared everything up, because I for one are getting sick of ppl slagging the airline off, when we get so many good comments about the airline from our pax!!!
We only charge to extra legroom on the front row, we DO NOT, charge for sitting at the overwing emergency exits. If pax are seated there then fine, if not, then we find ABP's to sit there, as it's our requirement to do so and the pax are briefed.
So, hope that's cleared everything up, because I for one are getting sick of ppl slagging the airline off, when we get so many good comments about the airline from our pax!!!
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I think you should all get your fact right, before slagging Baby off for charging to sit at the emergency exits!
We only charge to extra legroom on the front row, we DO NOT, charge for sitting at the overwing emergency exits.
We only charge to extra legroom on the front row, we DO NOT, charge for sitting at the overwing emergency exits.
From the bmibaby website:
emergency exit seats cannot be reserved using the online seat selection system, these seats can be purchased at check-in for an additional cost of £15 (22.50 Euros). These seats are sold subject to terms and conditions
Buzz
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Feel inspired to add my experience.....
....a couple of years ago I was sat on the front row on an easyJet flight. The CC were very attentive at ensuring I was a suitable occupant of such a seat, and asked me if I was over 14.
I was 24 and at the time!!!!! I'm petite, but not that petite. It was good to see them checking who was sitting at the front though.
....a couple of years ago I was sat on the front row on an easyJet flight. The CC were very attentive at ensuring I was a suitable occupant of such a seat, and asked me if I was over 14.
I was 24 and at the time!!!!! I'm petite, but not that petite. It was good to see them checking who was sitting at the front though.
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No After you EAL...........
I think you will find they are the front row, which are still classed as Exit rows. They are sold for legroom, like on the charters, nothing else! The terms and conditions mean that they have to be an ABP.
I think you will find they are the front row, which are still classed as Exit rows. They are sold for legroom, like on the charters, nothing else! The terms and conditions mean that they have to be an ABP.
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I will support baby's idea, but think they should manage it better!
I believe they got the idea from FCA - who were making a good wodge of cash.
The procedure at FCA is very well managed, and is a good money spinner. They have been doing it for years.
People need to understand the difference between Emergency exit/legroom seats, and standard exit/ABP seats.
Not all exit seats have additional legroom - some are just isle seats that are situated near a main exit. These have to be occupied by a fully ABP person incase the crew are incapacitated during an emergancy landing.
HOWEVER, Overwing exit seats can offer generous legroom to people that really need it. Putting a pre-pay system in place such as FCA's example allows tall passengers to upgrade to extra legroom seating at time of booking, giving them the comfort of knowing they are not going to have their knees around their chin for the family holiday to Corfu! The pre-booking procedure (as already mentioned) is governed by very stringent questioning, which if the passengers are willing to lie to will find themselves moved without refund!
Whatever seats are left at check-in (if-any) can be sold to the remaining passengers who are usually eager to get at them.
As I mentioned above FCA's policy has both customer service and money at the forefront, where as baby has just money. If they could implement some form of pre-booking service they will find it a lot easier to handle!
Criticise away Chaps!!
I believe they got the idea from FCA - who were making a good wodge of cash.
The procedure at FCA is very well managed, and is a good money spinner. They have been doing it for years.
People need to understand the difference between Emergency exit/legroom seats, and standard exit/ABP seats.
Not all exit seats have additional legroom - some are just isle seats that are situated near a main exit. These have to be occupied by a fully ABP person incase the crew are incapacitated during an emergancy landing.
HOWEVER, Overwing exit seats can offer generous legroom to people that really need it. Putting a pre-pay system in place such as FCA's example allows tall passengers to upgrade to extra legroom seating at time of booking, giving them the comfort of knowing they are not going to have their knees around their chin for the family holiday to Corfu! The pre-booking procedure (as already mentioned) is governed by very stringent questioning, which if the passengers are willing to lie to will find themselves moved without refund!
Whatever seats are left at check-in (if-any) can be sold to the remaining passengers who are usually eager to get at them.
As I mentioned above FCA's policy has both customer service and money at the forefront, where as baby has just money. If they could implement some form of pre-booking service they will find it a lot easier to handle!
Criticise away Chaps!!