There is a big difference between rants and telling the truth.
If you read my previous posts you will see I used it a lot decades ago as both a passenger and pilot.
Over the years I have kept a house in Norfolk,in locations such as Diss and Swaffham. I travel a lot and gave up using Norwich many years ago. The drive to Heathrow is a more pleasant experience.
The airport is run down with poor facilities and surly staff.Add to that the risk it being fogged out due to no ILS on runway 09 and hours hanging around in Schipol meant like many I voted with my feet.
Despite being on another continent I read the local paper everyday which feature negative comments whenever a NWI story appears.
I see you live in Southampton which is a long way from Norwich.