I think the difference is the following (quote BBC News)
A video taken on the plane, broadcast by local media, shows oxygen masks hanging from the ceiling and one person shouting "passengers get down, passengers get down".
Another passenger, Claire Askew, told the Seven network that "panic was escalated" by airline staff who were screaming and appeared to be in tears.
CC not managing and worse escalating a situation they should be trained for, is not good.