TSB report
TSB Report#A17F0230: C-FGEI, a Boeing 787-9 aircraft operated by Air Canada, was conducting flight ACA46 from Toronto, ON (CYYZ) to Mumbai, India (VABB) with 14 crew members and 177 passengers on board. During the descent into VABB, ATC cancelled the approach due to a runway excursion by another aircraft. After holding for one hour, the flight crew elected to divert to their alternate airport. Shortly thereafter, ATC notified ACA46 that the alternate airport could not accommodate them because they were at maximum capacity. The flight crew consulted with the operator’s Operational Control Centre (OCC) and the decision was made to divert to Hyderabad, India (VOHS). Enroute to VOHS, ATC notified the flight crew that VOHS was also at maximum capacity and could not accommodate them as well. The flight crew declared a MAYDAY due to their low fuel situation and were given a straight-in approach to Runway 09L where they landed without further event. The operator reported that ATC continued trying to divert the flight or attempted to place it in another hold. The flight crew had to declare MAYDAY four times before ATC cleared them for the approach into VOHS. The TSB is in contact with India’s AAIB.