100% agree with you. Airport has the potential to be excellent but is let down by poor planning & mismanagement.
More appreciation & investment needed towards the customer experience rather than just profit margins. I know it's a business but this summer has been shambolic at times & the continual blame towards border force/swissport/airlines has become tiresome.
Let's hope the new chairman will focus on rebuilding the reputation of the airport so it can reach its potential.