Originally Posted by
ZOOKER
If an A388 arrival is expected, then every possible resource should be mustered to process the passenger load as quickly as can be achieved. ACDM should provide the advance warning that an influx of inbound bods is imminent. The simultaneous arrival of large numbers of pax is not a new phenomenon.......It was identified as an issue when the 747-100s first started operating about 45 years ago.
But that's the crux isn't it. You originally stated that a queue is formed by a failiure to cope with demand.
So, let's take that A380 scenario again, with 615 pax, and assuming all pax travelling in 2's so 306-308-ish travelling parties. They all disembark at the 'same time' (obviously via regular 2 door flow) and border force have been informed, so they open all 12 desks (let's just ignore the e-gates for now as we know some people can't use them for various reasons and I think it's 12 desks, but can't remember). Space is limited at any airport, doesn't matter if that Singapore Changi or Doncaster airport.
That means there is still going to be a queue of 25.5 people at each desk, which will still give the image of a large queue. Then what if the LH2500 arrives, the LH947, the LS901 etc etc.
So, the question then goes back to 'what do people expect'. You have informed of the volume, you have opened every desk, you are doing the job as quickly as you can but you still have a large queue. It's not a failiure, it's just volume and thus people need to learn to be a little more patient.
We all have to be somewhere, we all want the same thing so sometimes we just have to realise that these things take time.