Economics101
And this ignores any further long-term reputational damage.
There will not be any. The factors in FRs favour are already noted:
- They are RICH.
- Pax are POOR.
- They have a PR machine that runs smoother than a Rolls-Royce.
- Some Pax wannabe Pilots.
mik3bravo
Storm in a tea cup. It's today's news story. FR ballsed up, big deal. **** happens. 2% of their customer base affected. The FR monster machine will continue to out perform the other wannabe's.
Absolutely. Even if the 2% number is not accurate, they will keep spouting it. And, given that BA has buried the reason for their massive systems failure a few months ago, they can claim to be 'open'.