Self service bag drop at MAN a mess
Arrived at MAN yesterday for what I knew would be a very busy flight with lots of large families not known for easy communication. The self service weigh and tag terminals were crowded and several were not working. When I got to a terminal it failed half way through.. Queues were getting longer and the staff were running around trying to do manually what was meant to be automatic.
Frankly, if they returned to traditional bag drops, there would have been the same number of staff, but shorter queues and fewer annoyed passengers. Automated systems cannot cope with families with buggies, car seats, overweight luggage and that is one family of nine including a baby.
Back to the future easyJet.