I found that one of the funniest things I've read in years!
Asked by a reporter if passengers were “taking the piss”, Sorahan said: “Some are... The vast majority of people play by the rules but some don’t. Unfortunately some bring massive backpacks and things that don’t fit under the seat. We’ve been a little bit lax or nice – we are victims of our own niceness.”
Ah,
my heart bleeds. It seems the poor things have only just worked out that, if you make a set of rules - others will work out how to bypass them. It's how hospitals can 'pass' all their tests and still treat patients badly and let people lie on trolleys in a corridor all night.
Humans always want more product for less money, just as suppliers (RYR) want more money for less product. Nothing new under the sun.