I hear "fault".
I think they only have level 4 English. Not the greatest look but can judge as I haven't had to make a pan call with a hole in my engine and the associated vibrations shaking the entire aircraft.
Having now listened to the entirety of the exchange from live ATC... they definitely were having issues answering basic questions such as desired altitude for holding after the adrenalin had worn off...
Last edited by Biatch; 11th Jun 2017 at 22:21.