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Old 2nd Jun 2017, 10:28
  #457 (permalink)  
pax britanica
Join Date: Aug 2001
Location: se england
Posts: 1,189
Although the job of management is to make money for the shareholders the reality is these days they put making money for themselves first and this si where much of the problem lies. Any manager who said that its cheaper to leave things as they are because the cost of compensation is not much more than the annual savings should be sacked on the spot for disrespecting the customer base . lets face t a famous airline from one of the EU s most westerly states used to treat pax as dirt eventually had to change their view.

Many large corporations treat their customers with much more respect than this attitude and still make a decent profit . If that really is BAs policy then its EZ for me in the future as i thought at least the airline operations side of BA was the last bit of quality they had left
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