I have to say that BA are losing the plot with every passing minute - I've spent the last few days traveling and the problems have come up in many conversations
Not one single person believes a word they issue
"the story changes once or twice a day "..
" where was the CEO?"
"all those poor people and not a single manager to be seen"
"Did no-one ever TEST these systems?"
This is heading towards being a "Ratner" moment if they aren't careful