Correct Runnymede!
While not an "old fart" yet, I'm certainly sandwiched below them and above our new generation of snowflakes. My goal is to emulate the good "old farts" while staying relatable to the millennial snowflakes, since they are the future CRM challenges. More reliance on automation will certainly be the standard as flying skills and solid backgrounds become more rare.
Many snowflakes simply didn't get any reasonable pre-CX experience. They think flying airplanes is about button pushing and dial spinning with the occasional padlock onto the flight directors at the expense of all else.
That said, some of the more experienced pilots don't do much better. Many of us have become very soft in our own entitlement, contrary to our backgrounds and sources of pride. "Old Farts" would do well to bring their thicker skin to work while snowflakes should be eating humble pie with a big steaming cup of STFU.