Who called the "Law enforcement officers"?
People supposedly, apparently, in the eyes of the passengers, working for UA, irrespective of whom they were actually working for.
UA tickets, UA flight number, UA uniforms, UA logo on the aircraft. "Perception is reality" unfortunately for a lot of juries.
"Asking" the "officers" to remove the passenger and departing the scene does not obsolve them of responsibility.
Also were these "Officers" aware of their jurisdiction and powers? Had they been properly trained in such actions. It would appear not.
A terrible mess. One that could lead to changes in law.
I foresee a bunch of lawyers making big $$$$$$.
High end car dealerships and real estate folks in both Chicago and Washington must be thrilled!