Originally Posted by
EI-A330-300
It's been a complete shambles, and taking a long long time to get sorted. They have made a lot of customers very angry.
Not 100% on this it's the IT system they use, Irish, most UK, US/Canadian airports tend to credit points automatically. European airports are causing some problems.
Just keep records of any flights and/or boarding passes as well. You could be waiting a few more months.
What color is along the top or your boarding pass green or black?
I don't have the passes but the flights are recorded in my AerClub account and I still have the emails and records of communication with EI. One was a cheap flight to Rome but the other was business from JFK. It was only a few days ago but the outbound was updated almost immediately. I might hit platinum status this year if they credit me with all my tier points. Thanks for the info. Hopefully they can sort it. Hard to believe it's that difficult to record a person's travel!!