Originally Posted by
SeenItAll
Please tell us what procedures you would have the airline follow in all of these cases.
Well certainly NOT what UA did with Dr Dao on Flt 3411...... Nothing but nothing justifies that, despite what a few on this forum may wish to believe. I really cannot see how anyone thinks it is acceptable to assault your customers.
In the examples you quote there is a technical reason why it may be necessary to ask a passenger to disembark and in many cases the passenger would comply, sometimes grudgingly I guess. In the case of Flt 3411 and Dr Dao the passenger was being involuntarily off loaded to suit the convenience of UA. As has been pointed out several times before, it was UAs problem and there were a number of ways they could have resolved it with out unleashing so called security personnel on a 69 year old Dr going about his lawful business.. Charter a biz jet...????
It is also possible in your examples someone from the airlines may have taken the trouble to explain to the passenger why the action was necessary. The explanation may have been accepted. As far as one can tell no one bothered to try and explain the situation to Dr Dao. They just called in the "heavy mob" and the rest is as they say is "history".