Was this a case of SOP "overbooking". I doubt it very much. My guess would be something went skew whiff with roasters and crews had to be rushed over so the hell with consequences, pax had to be pulled out by their feet, screaming and yelling with finger nails tearing at the carpet at the last minute.
The curious thing though is the computer must have had the right sort of software to instantly do a quick national lottery and award the winning prize to the lucky pax. So it is no one`s fault really and no one can be blamed but the computer. Just another example of COMPUTER SAYS NO.
Oscar might be nominated for next years Oscars.