Originally Posted by
The Nip
Even this email is appears to be written poorly. It clearly states;
' We sought volunteers and then followed our involuntary denial of boarding process (including offering up to $1,000 in compensation) and when we approached one of these passengers to explain apologetically that he was being denied boarding, he raised his voice and refused to comply with crew member instructions'
Was he boarding or boarded?
This is the point that I made earlier. The CoC states that UAL can "deny boarding," but this passenger had already boarded. Oh, those pesky little words in the fine print.
Oh, and the flight wasn't "overbooked." Those four employees weren't paying passengers, and thus weren't "booked" on the flight.
UAL is spinning this, and if the media would do their jobs, they would read the CoC and not take United's word for it.
In all fairness to the Chicago Police Department, these cops work for the Chicago Airport Police Department - a different agency.