PPRuNe Forums - View Single Post - USA Today: UA forcibly remove random pax from flight

11th Apr 2017, 11:00

#301 (permalink)

UnreliableSource

Join Date: Mar 2014

Location: UTC-14

Posts: 27

Likes: 4

Received 1 Like on 1 Post

Over-claim responsibility. Over-state the harm. Defuse the PR situation. Take control of the narrative.

Every large organisation faces screw ups. They are only judged harshly when they react indifferently.