Do you really think I agree with what is the LH management is trying to do with their pilots' contract?
Do you think I'm not on the side with what LH pilots are fighting for?
What I'm saying is that we in CX fight a more honorable fight which costs ourselves a lot and not necessarily our customers. LH pilots never went down this route, they went straight to strike.
Also showing that goodwill goes a long way and a motivated workforce is worth a lot is easier to be demonstrated with a 'work to rule' campaign then with a simple strike which actually doesn't demonstrate anything. Just inflicts bad press and hate from the public.