My experience with STC go's back to the days when we used to have a yearly meeting with him. He was highly intelligent, listened and responded to well though out arguments and complaints and acted on them. He did have minimal time for waffle and stupidity, but then so do I. Have met him a few times since and he has been nothing but polite. Could he do better like Richard Branson et al, yes of course, but not everyone has that skill set.
Just my experience, not intended to counter other peoples experience, just sayin.