There is a distinct lack of understanding at how the franchise is set up and that Loganair are fully responsible for its on time performance, maintenance, fares and service levels. The only thing it is not responsible for is its marketing and booking channels. The problem is Flybe being quiet rather than issuing some sort of reply - they really do not help themselves.
MP's particularly those up north have no clue what goes in to running an airline - it's all about how vocal they can be and win the support and praise of their constituents.
Those that are critics of Flybe's success only see the small picture that is painted related to their individual experiences....the other hundreds of sectors each day, most of which run reasonably on time, falls in to the background.