LB It's called 'managment'. In the Delta it is usually top notch, in town it is not. I despair of places like Maun Lodge or Riley's. The new Tandeuri is an exception, when the owner is there at least.
I once asked for cheese and biscuits at Maun Lodge and got processed cheese triangles and tea time assortment incuding jammy dodgers.
That was after three requests and 45 mins.
And, the number of times I've asked for a Savanna with ice and lemon and just had the bottle placed on the bar in front of me not even a glass.
We are used to it and choose to live there. However we are all trying to promote tourism in Botswana. Whenever we get bad service we complain. If we get great service we compliment. I would encourage others to do the same. I know, 'Get me the manager' in a hundred languages.
Your/Our clients are paying mega dosh to be there. They should get better if they have to stay in town.