in 2014 we refused 102 applications out of 25,855 and in the second half of the year there were 13 official complaints. Despite this low level of complaints and medical refusals I believe we can do better and the relatively small number of complaints we receive can be reduced.
I wonder whether Mr Skidmore is really so naive as to believe that's anything other than a cynical manipulation of terminology and statistics.
What is an "official" "complaint", Mr Skidmore?
What about all the people who weren't "refused" certificates, but were f*cked around with delays and operational conditions that had to be appealed and overturned through AAT review, Mr Skidmore?
Have you read the submissions to the Forsyth Review, Mr Skidmore? What did AOPA say was the single biggest complaint of its members? What did some of the professional pilot associations' submissions say about Avmed? Do those submissions constitute just one "complaint" each, or no complaints at all?
What about all the people who signed up to the petition on CVD, and wrote letters to the Deputy Prime Minister and local members of parliament, Mr Skidmore?
I'm quickly coming to the conclusion that you've joined the long line of people who are part of the problem.