JETGO Cancel Sydney - Roma - Sydney

[Nulli Secundus]

This is not making sense. Aviation is all about 'back up plans', 'plan B's', extra provision for unwanted events. We've trained for it, its part of the culture and its what A-grade management teams are known for.

Does anyone really think they are the first new start air service to have to solve the challenge of gate/ counter availability, irrespective of whether under construction or not?

Customers won't wear it. They pay to have their own problems solved, not hear yours. Compare with BA's response to today's social media video condemning the state of one of its first class seats. No mention of the cause & immediate public announcement.

From experience, in the really early days you have to work ultra hard to make sure every post is a winner. You have to show you can deliver when things get a little shakey & you have to make good your announcements. Most of all, you have to do this to build up 'PR Capital' or put another way, secure your customer loyalty. This means when you really are up against it, and you need to call on that loyalty for a little patience/ cooperation etc. customers mostly won't abandon you.

Still no announcement of the new launch date for BN-TW.