So the comms head acknowledges they were completely out of their depth.
Having realised their error they then implemented a program that "tried to control it." and the best bit.....
We had very strict processes around what [employees] can and cannot say
Which went completely pear shaped.
The piece says a lot more about the whole sorry state of employee relationships and the type of organisation these people supposedly lead.
So yes, Olivia will probably get the gig.