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Old 11th Jun 2014, 14:04
  #13 (permalink)  
Phileas Fogg
 
Join Date: Jul 2004
Location: Cloud 9
Posts: 2,949
I'm in some agreement with Tezzer,

He paid his fare, KLM took his money, but KLM failed to provide the product that he had purchased.

Technical problems happen, I have a resort where we might lose electricity which in turn shuts down the water supply, I need to compensate my guests in such an event so why shouldn't KLM compensate their guests?
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