@roulish:
It is part of the job of a technically competent operator to differentiate sales and promotional bumpf (and the press interpretation of it) from the reality.
BZ's "concierge" reference was purely a promotional aside and not part of formal training. I'd argue that he might have had a point, as this non-pilot who hadn't been privy to flight controls since he last got out of a Chipmunk in 1993 managed to land an A320 simulator successfully (if not particularly elegantly) on the second attempt.
The FCOMs clearly delineate the limitations of the systems and always have. In this case, no amount of quibbling over systems specifics can alter the fact that the aircraft crashed because it collided with terrain that it should have been clear of if the approach had been handled correctly.