Just a few humble observations and questions. I would have thought that the handling agent would look after the scheduled arrivals and departures and put the diversions to the back of the queue. Surely your regular customers come first. I would have thought the Captain could have come into the cabin and tried to explain the situation and not leaving the local constabulary to sort the problem out. As for the cabin crew who allegedly said he/she was off shift I donīt think they would be with the company for long if I had anything to do with it. As for the Swissport duty manager same scenario.
Nobody comes out of this very well except for the mostly Portuguese passengers who kept mainly cool - heaven forbid if it was a bunch of Brits returning from a boozy weekend somewhere!
Any answers to the above would be appreciated.