They had at least 12 hours notice that this storm was coming, what intensity it would be and the effect the winds would have one 29L/R at LHR and 26 at Gatwick. I think it reflects extremely badly on Swissport that they had insufficient overtime cover in place on the night and on FR for not ensuring this was the case. If I have it right, there wasn't anybody to escort the passengers from the aircraft to the terminal and then supervise them in the terminal. The police hade to break in to the airport ffs
Last edited by Una Due Tfc; 21st Feb 2014 at 20:45.