PPRuNe Forums - View Single Post - Proviation customer care problems
View Single Post
Old 12th Feb 2014, 14:52
  #539 (permalink)  
Jonzarno
 
Join Date: Dec 2011
Location: Cambridge
Posts: 913
Likes: 0
Received 0 Likes on 0 Posts
A couple of thoughts on the post from Proviation.

For those connoisseurs of the late lamented Skyferry / Weaver Thread, there must be a bit of a sense of déjà vu about a long, rambling and self justifying post made at 1 o'clock in the morning.

For me, the most significant development is that Proviation says it has stopped trading because it has lost it's credit / debit card service provider. I recall posting about this being a consequence of what they were alleged to be doing back in August 2013 and now it seems to have happened.

This is something banks do reluctantly and, as I understand it from the Proviation post, results from a significant number of charge backs. Card companies do require proof of default before crediting cardholders, otherwise it's just too easy to buy something and make a spurious claim.

Of course, in order for there to be a charge back, there must obviously have been a charge in the first place so these incidents must refer to real orders placed on the company.

This would seem to bear out claims that Proviation has been charging cards before shipping the products ordered, and has been slow or unwilling to make refunds. Reputable companies don't do either of these things and if that is not the case, I do not believe that the card company would be cancelling their facility.

They also say that they have a short trading history with that card company. Is so, it begs the question of who were they using before, and under what circumstances did they leave that previous provider?

They also claim that false reviews have been posted on TrustPilot.

Reading many of the reviews, this does not ring true because of the level of product specific detail quoted in them, and that several seem to be from people with a long history as posters on this and other aviation forums (ie not "reviews for hire" folks).

Since writing the above, I have also just read the last but one post and have to say it makes me rather sad: I don't like seeing any business go bust, even if these guys do seem rather to have brought it on themselves.

Since posting, I have seen Tim's post and have to say I agree entirely. It didn't have to end like this.
Jonzarno is offline