And another one that re-surfaced after being flagged.
From Chris, Dundalk, IE
Quote:
Unsatisfactory Customer Service plus still NO Product
My father placed an Order on 02/12/13 for David Clark H 10-13.4 Headset & Case for a Christmas present for myself. He opted for standard delivery so gave the product a week to arrive. During this period his bank account was debited and payment given.
After two weeks there was no sign of product so we emailed Proviation for update. They informed us that it was a busy period for them so asked us if the product was for a Christmas present or less urgent. We replied stating it was a Christmas present and heard nothing further.
Then in January we sent further emails to find out the status of the product. Receiving an email that the product will be dispatched on the 09/01/14. Since then we have not received the order nor any further contact from the company. My father has sent emails and I have tried ringing the company leaving voice mails, but to no avail. Now we have to look into different avenues to try and get to the bottom of the problem.