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The points and pay works fine, unlike the bad-Q they do not seem to play funny buggers with you.
If you want to pay the taxes etc and just use the points for the fare, slide the pointer along to that amount and hey presto!
I just did some tickets to the US and back using points. Could not believe how much better it was than far-Q. Could actually book premium both ways for a start and DCT. And less points I think but that is not the issue.
They just need to get the login sorted I agree. I am sure they will......why, because they can, they care and one of the IT implementation team's wife works for me. He will take it onboard for sure. I will tell him you asked for it.