Priorities?
I am wondering if any other recent customers have received lengthy rambling emails from the company owner since complaining on trust pilot?
At one point I received 3 emails in a row, to which I didn't responded to, one of which took me about 5 minutes to read- huge paragraphs after paragraph
Honestly, it would have taken him nearly half an hour to write it. All the time his poor customers are wondering why their calls aren't being returned and their emails unreplied to- because he's rambling on in an email to me- a former customer with who has he no business to discuss.
I replied after the third email came and told him to stop contacting me and respond to his customers instead. Common sense I thought considering how many people are posting demands for refunds and updates about orders daily.
Don't respond to him. Let him get on with the job of sorting out the customers who do need his attention.