Wow, this guy actually gave Bloviation an additional star for lip-service, it seems !
From Matthew Steward
Abysmal customer service.
I ordered a jacket from Proviation on 25th Feb 2013 with a supposed waiting time of 3-4 weeks. The jacket never arrived and getting in touch with Proviation proved to be somewhere between difficult and impossible. On the odd occasion I did get in touch with them they did seem genuinely concerned and keen to try and help hence the 2* and not 1* review, however, still nothing arrived.
I eventually asked for a refund after 4 months of waiting/ trying to contact them. It then took another month for a refund cheque to arrive. When it finally did turn up it was unsigned! It took a further week to get the cheque signed and sent back.
In summary, 5 months, 27 emails, countless phone calls and still no jacket. This is the worst customer service I have ever experienced
Paul..