Originally Posted by
Brilliant Stuff
My time offshore has taught me communication with the pax is key and makes for happy loyal customers.
Etiquette suggests after a manoeuvre which is outside the norm, a quick explanation to the pax in-flight or before they leave the aircraft....
I can agree with you there, but one man's idea of an unusual event worthy of comment is not necessarily the same as another's. The crew either didn't consider it was anything of consequence or, yes, they failed in their duty to reassure the pax after a "near miss".