Same experience for me.
Ordered an item that was shown as 'in stock' on 20th September, payed by Paypal and the money was taken the same day.
Then it started: a series of platitudes, excuses, sweeteners and false promises.
Despite their claims of commitment to customer service they only ever contacted me on my initiative.
Finally on 7th December I had had enough and asked for a refund. since then all attempts at communication have been ignored.
I found out yesterday that I can't claim a refund through PayPal as the original transaction was made over 45 days ago.
Despicable service.