SouBE
Thank you but I cannot seriously believe that my letter to Customer Relations is really going to make much difference, can you? The profits seem to be rolling in regardless.
More likely to be successful is an avalanche of public online feedback that gets noticed by someone who makes high-level decisions.
By the way, the Cabin Bag Guarantee is just a device to ensure another fight between passengers that gets them scrambling to board, to protect OTP. Please don't tell me that this is a service improvement!
Whining? Well yes, of course, but constructively so. It's difficult not to whine when you experience such undignified and thoughtless treatment.
Last edited by pilothouse; 2nd Nov 2013 at 13:20.