Well, that's that, asked for confirmation of a refund, was promised yesterday evening that they would check, nothing, checked spam filter, nothing. Letter before action sent, 7 days, let's hope I don't have to spend and recover another 25 quid through mcol.
The annoying thing about all this is, they have a potential for a nice little business, it's surprising how patient people are, if they know what the hell was going on.