Maybe at Ansett, but this is Jetstar we are talking about. Im not including the crew when I say this, but they (management) couldn't give two hoots about the customer's needs/wants/desires/feedback. So long as they lure customers in with a 'cheap' airfare, who cares what happens next. For now there are enough first timers out there to keep them going. I'm sure they even have a few regulars.