I'm very surprised that no-one's sent this complete "dossier" to the BBC consumer affairs unit. The Watchdog team has a very good track record in putting the fear of death, liquidation, approbrium etc into companies large and small as the threat to blitz the company name to (potentially) about 20 million viewers very often has an instant effect.
I haven't been "burned" here but one of those who has should do this and soon.......